Average
Based on 1,008 reviews
Checkr3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Checkr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.Find out more about Checkr at www.checkr.com.
Checkr (checkr.com) has 1,008 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 431 reviews with 1 star · Clear filters
Hedda
False checks and useless customer service. We've several times given the feedback that the employment verification attempts are not true. They state it's an external provider that performs them, but do not seem interested at all to try and fix it.
King T.
Checkr is the most horrible website Ive ever used and customer support isnt helpful at all.
Mayah D.
Scam. Paid $29.99 for a background check that advertised it would show previous employers and dates of employment. It didn't and when I tried to reach customer service they refused to do anything about it and stonewalled. Don't give them your money. They will not refund you. I put a stop on the transaction in my online banking.
Andrew H.
Multiple background checks with Checkr but all show something different! What a waste of time and money! There is NO customer service besides an automated chat bot that is USELESS! DO NOT USE CHECKR!!! Save yourself the time, hassle, and money and use an actually reputable company that has human customer service IF you want accurate information in a timely manner and ANY customer service at all!
Joshaua F.
Absolutely USELESS customer support. You have to communicate via email, and it's obvious the people on the other end have no idea what you're talking about about. I'm guessing they outsource their support agents.
Noah J.
Horrible customer service. Bad ui cut off my dispute unfinished. No one to talk to. Chat doesn't answer questions. They shut down chat. Force you to email. They have no phone number. Will press charges if not resolved.
April M.
Our company was quoted $29.99 for basic background checks which was fine for us as we just need the "basic". The background check info came back ok & we had not issue with that part. BUT, upon receiving our first monthly invoice for several background checks that we ordered, we find that we were charged more than $29.99. We were charged $29.99 for each of the (4) background checks + $15 for 3 of them that say "county level verification" & another $5 for the other one that says "Los Angeles - CA county fee". When I reached out to Checkr, their response was "We did not upcharge you for this. We pass that charge to the customer and if you were not notified this beforehand by the account rep I do apologize." Don't see fair if we were quoted $29.99.
Cody M.
The product descriptions say that the background checks are sufficient for school district employees and teachers. However they do not provide the required fingerprinting level check for these position. So I wasted money that they will not refund on BG checks that don't actually meet the minimum standard for the industry. The customer service was no help and displayed no interest in resolving my issues.
