Cheef BotanicalsReviews of cheefbotanicals.com

Reply from Cheef BotanicalsSep 21, 2020

Hello JC, so sorry you feel this way. We do pride ourselves on the flower that we offer and always wonder why someone would just opt for an ounce or more without looking at the smaller options. We do not grow the Hemp ourselves but know that our partner farms are on top of their game!We offer 4g and 7g jars that would show the quality and do suggest that in the future. We know we cannot please everyone and are doing our best to make sure that we can always offer the best options for our customers and their tastes. We have reached out to you and are looking forward to an equitable solution JC. ~Cheef Botanicals Family

Reply from Cheef BotanicalsSep 8, 2020

Hey Jennifer! We are sorry that the shortcomings from the USPS have left you feeling like this. Once the order has left us, we have to wait for the courier to get that to you in the time they have advised that they will. We saw that the postal service delivered the order to your door on Friday morning the 4th after you placed your order on 8/31 @ 9pm and that was within the 4-6 days we have on our website for Priority Shipping! Please remember that we ship out of the largest shipping facility in the nation for the USPS. Things are certainly not what they were 6 months ago and we did get your order onto a truck the morning after you made your order at 9pm. We do not advertise a 2 day shipping as that these days, that is almost an impossibility. Kindly know that we ship out of a small manufacturing facility in Los Angeles which also happens to be the busiest shipping port in the nation. We hope you found some relief with your products and are here to help but understand if you wish to make your future purchases closer to home. Stay safe and healthy! ~Cheef Botanicals Family

Reply from Cheef BotanicalsAug 31, 2020

Hello Taylor and sorry that you have not received the relief you were looking for. Our rule of thumb is to rub the salve into the affected areas deeply and massage the areas at the same time. We ask that you call us for assistance. Our number is 818 839 0516 and we are here from 6am-6pm PST and on the weekends from 6am-2pm. ~Cheef Botanicals Family

Reply from Cheef BotanicalsAug 31, 2020

Hey Shawn that's not what we intended. In fact, one of our staff in Customer Service also got an ounce of smalls and he says it is good and fresh. We strive for great Customer Service and would love to help you get this resolved. We ask that you call us for assistance. Our number is 818 839 0516. Thank you Shawn. ~Cheef Botanicals

Reply from Cheef BotanicalsAug 27, 2020

Hello Ruth, I am very sorry for the delay! I am showing that your order is still out for delivery today. Sometimes it will show up after the regular mail has already been delivered or even the next day after it has been marked "Out for Delivery". We do appreciate your patience and understanding with USPS and hope that when you receive your order you might consider updating this review to reflect the products of our company, Cheef Botanicals and not the service of USPS. Thank you so much for your review! Hope you have a wonderful day!

Reply from Cheef BotanicalsAug 28, 2020

Hello Christopher, We are sorry that you had the experience your mentioned as so many people have mentioned quite the opposite! We would love to see what we can do to help and are here on chat and phones from 6am-6pm M-F & 6am-2pm on Weekends! 818 839 0516 is our number and we look forward to hearing from you but we will reach out as well. ~Cheef Botanicals Family

Reply from Cheef BotanicalsAug 26, 2020

Hello Christopher, We are sorry that you got that message as the USPS dictates how long a package will take to deliver. Per their advice to us, we have posted that free standard shipping takes about 6-9 days to cross the country. Glad to see that it's on the way Christopher! ~Cheef Botanicals Family