Chewy.comReviews of chewy.com

At 6pm tonight, I called in to ask for help getting a copy of the prescription for my sons prescription cat food. When I explained that he had run out completely, the agent stated that she couldn't help and that it was my fault that he had run out. She had a major attitude! I have dealt with Chewy.com for years and this is the first time I have ever gotten attitude from an employee. Shameful! WOW!

I'm sad to give them a bad review, because they're usually so great when my mom orders from Chewy for her cats. My experience was completely different. My billing address is different than my shipping address, so they asked me to verbally confirm, which I understood and happily called to give them the info. Then I called another 3 times because they kept requesting that I confirm. It's been four days now. The third time I called, they finally informed me that the issue happened because my purchase was over $100 on my first order. Weird rule, but I was happy to oblige once that bit of info was actually communicated to me. After being promised that my issue would be sent to a supervisor to take care of, I immediately received an e-mail saying my shipment was delayed. My cat was diagnosed with Colitis recently, and most of what I ordered was food/supplements to ease his pain, so I needed this to be a quick and easy transaction. Once the supervisor called me, she said that she needed to speak to my boyfriend, as it was his name on the card- again, that's fine, but it took several calls and so much investigating/leg work for someone to tell me they just needed to talk to him. I said I'd call the supervisor back when he's home, but instead, I went on Amazon and found the exact same products and they'll be here by the end of the day. Migraine gone.

So I have been a loyal customer of Chewy's for many years. They have seen me through numerous pet's illnesses and were always very helpful when having to return items due to my dog or cat not liking the food. This is very important to me since I've had cats and dogs with CKD and cancer and they become extremely finicky. My last experience left me feeling unappreciated as a customer and I will be taking my business elsewhere. A returned order was not received and they cannot find a record of the return. Unfortunately, I do not have the tracking number or email for proof. Yes, shame on me for not keeping this documentation. However, at this point, it is not about the $$. The return was $50 and I spend an average of $1000 a month on food and medication for my 6 cats and 2 dogs (4 out of the 8 have medical issues). The point is my loyalty as a customer and my monthly expenditures with their company did nothing to give me a credit based on my word that I sent the box. If I was out to make money on the deal, I would have said I sent back $200 worth of food, not $50. I hate being called a liar and I will gladly take my business elsewhere. Chewy used to have awesome customer service however the "work from home" mentality in today's service industry has ruined some really good customer service.

If I could give them zero stars I would. I have a cc I use to pay and I put money in the acct the day before my shipment so that I don’t have anyone taking a bunch of money. They decided to ship my order 3 days early and caused me to get fees on my acct. i contacted them and they said they like to ship early. I said you didn’t have my permission to charge my card. They basically said oh well. Sorry about your extra fees and have a good day

My first and only experience with chewy was so bad. Chewy failed to contact me about a discrepancy with my name on a prescription. Just canceled my order without saying a word. When I called and asked about it I was told "the doctor did not approve the prescription". Complete and blatant lie. I attempted to reorder. They spelled my name wrong. I fixed that with them. Customer service was snappy, uncaring and completely missleading with the time frames they give on when you will get your medications. I was now trying to get this medication from them for a whole month. I found the medication elsewhere and I will never use chewy again. Thanks for wasting my time. Bad. Just bad.

If you love your pet, order elsewhere. They, chewy, is a horrible company. The first time I ordered from them I had a bag of dog food full of ants. The ants were all over the place and even got in my home. I was beyond disgusted. Then, I called and complained. They sent me another bag of the same food. This bag made both of my dogs sick and they both threw up all over. My one dog got so sick, we had to take him to the vet and got dealt a $400 vet bill! It's definitely a chewy issue, because I ordered the same dog food from a another vendor with no issue. Stay away from chewy! You're welcome.

I called to find out why my cat’s insulin prescription was late. I was told it hadn’t been shipped because I lived in Florida and there had been a hurricane there. I was advised to find another vendor, if possible. I made some calls and found another vendor. I called Chewy to cancel my order. I was told it couldn’t be cancelled because it had already been approved. So I will have to pay for the insulin twice although Chewy still won’t ship it.

I received a coupon from chewy in the mail and used it to ship food to Atlanta to help feed 15 feral cats. I live in baltimore. I found another chewy coupon code I tried to use for another order that totaled $126 for my own pets but it wouldn’t work. I reached out to chewy who refused to honor the coupon codes saying it was not their codes even though it said chewy plain as day on it. So instead of sending me a good coupon code I could use for 20% off chewy would rather lose a $126 sale!! Y’all make that much money huh? Well it may not make a difference now but keep treating your customers this way and you’ll feel it eventually!! In case you didn’t know chewy, there’s way to many other places for me to purchase my pet food so keep your 20% coupon codes!! You just lost a valuable customer for Atlanta which donates to catlanta and baltimore!! Bad business!!!