Chewy.comReviews of chewy.com

I hadn’t made a purchase for my cat since Nov 2019. My vet submitted a order for special food in 2019. I received 1 order from them. Fast forward 7/12/2022 they try and charge my credit card for another order after over 2 years. I went in my chewy account and remove my payment info and the new auto shop info. I will NEVER recommend or buy from this company!

I can't say enough about how bad this vendor is ! I ordered one 30lb bag of dog food and a box of poop bags on 06/23/2020. Five days went by and it hadn't shipped, so on 06/29/2020, I called chewy. An agent informed me that because I was a new client, I should have received an email from their security dept., which would ask me to answer some questions, so they could determine that I was ligitamate. I informed the agent that I did not receive the email. She checked her records, and verified that no email had been sent. She also stated that it looked like the security dept. had dropped the ball. With that, she asked me a few questions, which I answered correctly, and stated that the security dept. would review my answers. If all answers were correct, my order would ship asap. That night I received another email from chewy asking me to change my password. I complied. The next day I received an email containing an apology and a little lecture explaining why I should not have ordered late in the week. I also received another notice saying my items had shipped.(yay !) On 07/02/2020, the large chewy box arrived with both items and no padding, consequently the dog bag had been ripped open, and some of the dog food had escaped. I sent a message to chewy explaining how dissatisfied I was, and they responded by sending a replacement 30 lb bag. Big deal ! What a pain in the you know what ! My advise is to find a different vendor who has their act together.

Canceled my auto delivery months ago because dogs don’t like the food. I check my banking and they deducted money today. I checked email and my only notice was at 0100. Called and told the lady I had canceled. She said oh well it’s already and the way and we can’t refund you. Horrible customer service.

Never again! Three orders from chewy have all shown up with broken/opened food bags and my expensive dog food rolling around a very cheap cardboard box. Iv'e been offered refunds (3-5 business days) or replacements (3 days to ship), and the bags all show up in similar fashion. This is completely unacceptable. I hope the money saved on your terrible shipping practices makes up for the customers I'm sure you're losing. You've certainly lost this one. Chewy should be ashamed.

I've ordered cat food and supplies from Chewy since 2012 without any problems. The company has presented me with so many problems within the past two years and I have finally decided to quit trying to work with them. Every problem from broken items due to poorly packaged boxes, delivery issues, to receiving the wrong food orders with short expiration dates. This company has, unfortunately, gone downhill. I have struggled enough with Chewy. I will no longer be giving them my business.

I had a good thing going with Chewy for four years. Then suddenly I got a double shipment of my dog's flea medication. I had them skip the next delivery, with the instruction to restart the subscription. As the date approached to give them their flea meds, I kept checking my email. Finally I contacted Allivet to find out what happened. I was initially told that my vet denied my order. I called my vet, nope, they okayed the order. So 20 days later I contact Chewy or Allivet, and they decide it is in their best interest to let me go as a customer. I wish upon them the fleas of one thousand camels.

They ship via Ontrac now. Said my package was delivered to my front door and nothing. None of my neighbors who all know me had it either. I ordered from chewy because a 3 month supply of the flea medicine I needed was the price of 1 at my local pet store. Will not order from Chewy again as long as they ship with Ontrac.

I spent 40 minutes creating an account, finding a prescription food that was actually in stock, and then going through the whole process of adding a vet and my credit card. I get all the way to the end and hit "place order" and I get "oops something went wrong." It doesn't indicate what went wrong so I couldn't fix it. Then I call support and they just want me to spend all that time with them recreating the order. No thanks! If it takes that long to place an order, I'll go elsewhere.