Chewy.comReviews of chewy.com

I have always been a huge fan…but my last experience made me walk away. My account was hacked, I caught it, reached out to chewy. It’s taken 1 month, many calls and the order is still reflected on my account. The customer service was questionable along the way, representatives unprofessional, admitting lack of staff. The only solution I found was to cancel the account. I am devastated that I am no longer a customer,

Outrageously Bad! Order never shipped. Customer Service had no clue what they were saying. I was given 4 excuses that all proved to be untrue Meanwhile, my pet continues to suffer.

I recieved an EMail from Chewy that stated ALL AUTO SHIP ORDERS EVEN VET Prescriptions will be on sale. Go on the web site No savings. Call the 800 number, and she says there is a misunferstanding. Even though I have an Email that stated ALL AUTO SHIP ORDERS EVEN VET Prescriptions are on sale. Anyone else like being lied to. Even when you actually have in writing that states differently.

Worst customer service ever! I canceled and autoship and it was shipped anyway. I could not afford the over $145.00 that was being charged. I was told I would receive labels to send back. Didn't happen, I was told a supervisor would contact me when I asked because I received 4 different responses. I never received a call from a supervisor and I have a product that I don't need. I will NEVER purchase another item from this company. Horrible customer service.

We have ordered out dogs prescription food in an autoship from Chewy for years. The level of service had always been stellar and we have referred many people to them. Recently our dog was diagnosed with Cushings. The medication is $200 a month from our vet vs. about $140 from Chewy. Ordered the meds and the order sent to the vet showed a FL address. We, and our vet are in NC. The vet could not fill a script that was supposedly being sent to another state. I called three times and each time was told that the address the company showed was indeed a NC address however each time they sent the order to the vet a FL address appeared. Asked to speak to a pharmacy rep and was transferred to Tricia. Tricia clearly was annoyed as she came on the oh in and verified the order. As I tried to explain she interrupted and told us “there is no FL address on file so I don’t know what your vet is talking about.” I told her that a rep from our vet was online with us to try to help solve the problem and she yelled at me and told me “she didn’t have to do a conference call and could help me when I could help myself.” She then kept threatening to hang up. I finally told her to do so and she did. I could not believe the level of service that she offered and nor could the vet- tech. Fortunately, Pet Co offers the same products we need for both the meds and the food. They offer the same autoship option and the prices are identical. I choose where to spend my money and I choose to spend it where customers are treated with some semblance of respect.

I have been a customer of Chewy for a few years. Their customer service response, rarely needed, were always prompt, friendly, and helpful. Then I had a problem with delivery. FedEx would not deliver to my front door, only leaving it blocking the entryway of the budding. The first time, I asked Chewy to look into it. They said they would be contacting them and apologized to me. The second time, they told me they were changing delivery characters and to be patient. The third time, I only got a vague "Thank you for contacting Chewy, please give your fur babies belly rubs for me" I am 55, have health issues, and live in an building for people with disabilities. There is nobody around to help bring it to my door, and neighbors keep ringing my bell to let me know it is out there and needs to be dragged in. Last time, I used a neighbor's walker. Although I was unable to lift it onto the walker, it enabled me to push the box down the hall in front of it about 30 feet to my door. I tried to talk to FedEx directly and got nowhere. I informed them that I would have to quit and find a carrier that would deliver to my door. All I got in response was another "Thank you for contacting Chewy" form emai. I'm very sad, because I used to be very enthusiastic about their customer service.

Absolutely horrible! Do not place an order with them you will never get it. They just keep giving the run around while your poor pet needs the prescription.

I bought a Portionpro pet feeder from Vet innovations. My cats tag that was in the purchased box will not register and the tag on the manual was a totally different one. I did the troubleshooting that was in the manual. I called the number provided and it stated due to Covid, we have no one take my call. Also stated to use your email for further assistance, and you MAY call me back. I did email you at Pet Innovations. I am upset that my cats has prescription food, and this was a way to keep my other cats out of the prescription food. I also ordered an extra tag that was not in the delivery. I did not get an answer on my email, nor on my phone. I would like my extra tag that goes with my new portion pro pet feeder, because in the manual it shows a different one and I would also like my extra tag that I ordered and I would like it to be the correct portionpro pet feeder tag. On your website it says that Customer Service is available 24/7 and this is false advertisement, however, in the manual that I looked up online it said hours are M-F 8am to 5pm EST. When I called it was clear that no one was going to call me back. I at least expected an email. Or some type of communication. Thank you My order number is Order #‌1203606593‌ placed 5/23/2022. PortionPro Rx Automated RFID Dog & Cat Feeder, Gray Qty:1 View Order Details Need Help? We’re here for you 24/7.