Chewy.comReviews of chewy.com

Chewy went above and beyond any expectation we had of an online retailer. We lost our family dog and when we cancelled our subscription they went out of their way to send us flowers from a local florist with their condolences. I will be a repeat customer. Overly impressed and grateful.

I use their autoship program for our regular pet supplies and love it. Recently I purchased something that my cat did not care for and when i called thie customer service line, I spoke with a human who immediately refunded my money and asked that i donate the product to an animal shelter rather than return it. Stellar!

A customer service specialist immediately answered my call. I did not have to go through AI at all. They handled my problem professionally and got a long term customer as a result!

A Company That Truly Cares I've been a Chewy customer for years, and they have consistently provided exceptional service through both phone support and their chat feature. They're always responsive, helpful, and genuinely understanding of our needs. Recently, we faced the heartbreaking decision to say goodbye to our beloved fur baby due to illness. In the days surrounding his passing, we received prescription orders that we would no longer need. When I called Chewy to ask about returning the items, the representative was incredibly compassionate. They suggested we donate the unopened dry food and syringes to a local animal shelter and assured me they would issue a full refund—no questions asked. What happened next left me in tears. A few days later, a beautiful bouquet of flowers arrived at our door with a heartfelt message honoring our boy's memory. This gesture of kindness during one of the most difficult times showed us that Chewy isn't just a pet supply company—they're a company filled with people who truly understand the bond we share with our pets. In a world where customer service often feels transactional, Chewy stands apart. They treated us with genuine empathy and compassion when we needed it most. I cannot recommend them highly enough. Thank you, Chewy, for being there for us and for caring so deeply about our fur babies.

Love this company always! They have amazing customer service and really care about not only pet owners but the pets as well.

I had an issue with a recent delivery where FedEx left several packages out in the rain. I reached out to Chewy and was genuinely blown away by the level of service. They responded immediately, handled everything without hesitation, processed replacements, issued a partial refund, and even filed a complaint with the carrier on my behalf. Customer service like this is incredibly rare these days. Chewy truly stands behind their customers, and it shows. I’m now an even bigger fan. Highly recommended.

Honestly, this company is the most thoughtful and amazing company to buy from. Any problem I’ve ever had, they solved it immediately and were so sweet when my beloved, Amaya, passed away… they refunded my recent orders for her and today I received a beautiful bouquet of flowers and a thoughtful and sweet note from chewy… I don’t understand why they have a 3.5 rating here, but I’ve been a customer for over a decade and they have truly gone above and beyond for every issue I’ve ever had and I can’t thank them enough for their support and the beautiful gesture they just gave our little girl Amaya. Thank you SO MUCH! You truly have customers for life with me and my whole family. I appreciate you ALL and your tremendous service and thoughtfulness!!!!!! Thank you SO MUCH!!! You made my day and it brought tears to my eyes how much you actually care about our little one’s passing.

Chew is beyond excellent. Not only do they have great prices and sales, and easy auto delivery system. They also have the best hands down customer service. I once ordered the wrong dog food (huge bag), and they sent me a new bag free of charge and I donated the bag I wasn't gonna use. The main reason I am writing this review is because of what Chewy did when I lost my soul dog, Lily. When I got my mail on Dec 1, 2025, there was a package from Chewy. I thought that maybe I forgot to cancel my auto renew. So I opened the box, on top there was a card, under that a velvet bag. So I read the card, and it was a sympathy card for Lily, and in the velvet bag (with a rainbow on it) was a hand painted (big)rock with Lily's name with lily flowers around it. WOW! It means so much to me for Lily to be remembered, and not one of my friends thought to do so, but a company, who I don't know personally, thought to. I will always recommend Chewy, and try to purchase from them as often as I can.