ChillPod USA Reviews | Read Customer Reviews of chillpod-usa.com

ChillPod USA Reviews | Read Customer Reviews of chillpod-usa.com

ChillPod USA reviews

Showing 39 reviews with 1 star · Clear filters

Andrew V.
Apr 20, 2023
Notice negative reviews in first person…
Notice negative reviews in first person and all the 5-star sound like canned marketing. Fake?
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David
Apr 19, 2023
How hard is it to ship an item in 8 days? Apparently, very.
I placed an order got notice it processed and shipped, but 8 days later USPS still hasn’t received the item to ship. I am attempting to cancel my order and I have disputed the charge with my credit card company.
Reply from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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John B.
Apr 14, 2023
Sounds good initially but I ordered…
Sounds good initially but I ordered April 1st haven’t got it nor does it say shipped or tracking… Been two weeks
Reply from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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Jacob B.
Apr 12, 2023
You stated my order was sent to USPS
You stated my order was sent to USPS, however, they report they havent received it. Either your lying or they are. I ordered on the April 27th and the UPS tracking hasn't changed.
Reply from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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Matt
Apr 10, 2023
Je n'ai toujours pas reçu ma commande.
Je n'ai toujours pas reçu ma commande.
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Christopher B.
Apr 3, 2023
I have not received my chillpod
I have not received my chillpod. Please provide an update on arrival. lastly, I don’t speak French!!!
Reply from ChillPod USAApr 4, 2023
Hello Christopher! Your order was processed one day after it was placed. As the package is heavy, there may have been a slight delay in delivery. If you continue to experience any issues, please feel free to contact us at [email protected] 😊
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Frank P.
Apr 3, 2023
Still waiting?
Ordered over a week ago. Still hasn’t shipped? Might want to revisit how they are getting or not getting their product in customer hands in a timely manner. Response to Chillpod. According to USPS shipping label has been created on 3/27. USPS has not received the item. It is April 4th. You sent a review product email before item is on the customer’s hands. Order being processed vs. shipped are 2 different things. Minimally if the item has been shipped, better communication would be nice.
Reply from ChillPod USAApr 4, 2023
Hello Frank! Your order was processed 1 day after you placed it, The package being heavy it is possible that the delivery took a little delay, if the problem persists you can contact us at [email protected] 😊
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