Average
Based on 520 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 78 reviews with 1 star · Clear filters
Taryn
I ordered the Kristin cavallari calissa boots in a size 9 and received a 7.5. There is no where I can find in my email or your website to print a fed ex return label either. So do I have to pay to exchange my shoes even though it was your company's mistake? How does that work?
Marcy B.
The quality of the shoes do not even pass the judgement of my podiatrist, who I happen to be seeing. He said, "No way". And I believe him cuz they were not very comfortable but thought they were so stylish I would put up with the fit. They don't even stay on for the heal is way to big for me. (Unfortunately, a problem, sometimes, due to skinny heal/ankles) I have to return. I guess you get what you pay for, they were only $44. Sincerely, MB
Linda
I got my shoes, didn't care for them and am returning them. Since you are in Canada, I have to physically go to the post office. No phone number anywhere so that I can call and get directions. Very frustrated
Sara
The shoes are super uncomfortable couldn't even walk across the room and then on top of paying shipping to get the shoes I had to pay $14 just to return them so learn a lesson from me and don't order anything from the actual Chinese laundry website!!!!
Tonya
I purchased the same pair of shoes over three years ago, different color. The new shoes are cheap/lower quality compared to the older shoes. Older shoes has rubber sole and are super comfortable. Newer shoes have plastic bottom and for fear of falling or sliding in afraid to wear them outside. I'm totally disappointed but do not want to deal with returning them.
Kelly
I would love to review the product that I ordered on 7/26 but as of today, 8/5 it has still not arrived. Needless to say, delivery service could really be improved.
Katie
I love Chinese Laundry and have many pairs of their shoes- I ordered a pair of wedges to wear in a wedding over a week ago and still have not received them. I don't know if they will arrive in time for the wedding now. Really hope they show up.
Tracy
I purchased a pair of boots online and they were on sale. Shipping was twenty dollars and when they arrived they were too small and poor quality. In order to return them I would have to pay another twenty dollars in shipping and the boots cost sixty dollars...now I have a pair of boots I cannot wear sitting in my closer because the shipping would be more than the overall coSt of the boots. I was a loyal wearer of Chinese Laundry and now my feelings have changed due to the lack of customer service and ease of return.
