Choice HotelsReviews of choicehotels.com

It would be fine if i could get my 33,000 points im owed i spent $6300.00 and they gave me 32,000 points well do the math 10 points per dollor spent at choice.Never have had a problem with getting my points until this $6300.00.

Comfort Suites Boone NC, University Area. It is December. The heat was not working properly. It would only stay on for about 30 seconds. They checked it and told us it was supposed to be that way. All they did was remove the cover and leave it off. The room never got warm. We pulled all the sheets and extra comforter out of the drawers and piled them on the bed. We ran the blow dryer for heat. It warmed the room more than the heater. At breakfast several other people were complaining about being cold. I would not come back to this particular hotel because they did not move us or help in any way even though we talked to the front desk twice about it. We are diamond members and staying with points so I suspect that is why they were unconcerned. I'm writing a review here because you can't post a review to Comfort hotels unless they send you a survey.

I booked a room for 1 night at a 20% discount and then called back the next day to book a 2nd night and was told I could have the room for the same price as the first night. The booking agent told me just to use the same confirmation number for both nights. Upon arrival at the hotel, we were informed that we were only booked for 1 night and would have to pay $30. extra for the next night. After about an hour on the phone with the booking agent nothing was gained. They would not honour the discounted rate even though it was their fault that it wasn't recorded. Further time was spent with the desk attendant to get the matter resolved with the manager who agreed to the original rate I was promised. Hotel staff...very good. Off site booking agents...terrible. If it wasn't for the hotel staff, I would have gone elsewhere to stay.

we stayed at the Sleep Inn at the Greensboro, NC airport , on 9/02-9/04 it had excellent reviews, I was shocked , no exhaust fan in Bathroom,the hotel does not use them, no safes in room, not available,the shower head was taped together, l had to stabilize by holding it to keep from it swinging back and forth, water poured out through the shower door onto the floor, very slick shower, no type of slip proof mat to step out of shower on, luke warm coffee in lobby,,and I want even mention the continental breakfast!!! people smoking outside main doors, very shady hotel.

I hate to be harsh about individual properties under the Choice Hotels umbrella, because on a very recent trip we stayed at a very nice Clarion, and two pretty nice updated Quality Inns. During the time period we stayed, Choice was running a highly advertised promotion. It required customers to stay twice in a certain time period to be eligible for a $50 gift card. I registered for the promotion immediately and when we returned home I added the stays to my profile so I could receive the gift card. lol and behold all of my stays were disqualified because I booked the hotels through a third party...Expedia specifically. This was stated in the very tiny fine print, so that was their way out. It’s in the rules, so we can not accommodate you. OK,that’s poor customer service in my opinion. Choice got my money, so what the heck difference does it make that I didn’t book through choice.com? The moral to this lesson is, steer clear of Choice Hotels if you are interested in receiving perks.

We took a trip with a group of students to Rock Hill, SC. We had 6 rooms and were quoted a price to pay. A check was sent but did not arrive before we did, so we had to put it on a credit card. We noticed the price was double on the credit card. It was an invoice from Choice, which evidently was an incorrect price, but they would not honor the original invoice. We are very disappointed in Choice and the local hotel, and their unwillingness to honor the price given. You billed us for that amount, but you should not have changed it when it was your mistake.

My husband and I stayed at Quality Inn, Alachua, Florida on 10/25/18. We read reviews ahead of time and thought it would be a good place. It was very old and needed updating. The lobby and breakfast area had been but the room we stayed in was 3 different old colors. It was moderately cleaned. The breakfast was very good, thankfully. I will not stay there again. When we left the next day, I realized I left a pair of earrings in our room. I called and spoke to the manager. He called me back within a few minutes and said he found them. I was told to send a self addressed envelope to them and they would mail them back. I haven’t received the as yet. I called the office 2 other times, speaking with someone at front desk. I was told they couldn’t find them and would check with the manager and call me back. I haven’t received any return calls. I am sure I will never see the earrings again. I didn’t do a review immediately because I was hoping the customer service with my earrings would override the room experience. Thank you.

They have one of the worst apps there is, half time it wont connect to the server So you cant make any changes because it never works