Choice HotelsReviews of choicehotels.com

I was lied to on the phone and when I called back and emailed got hung up on once and ignored by email. Extremely unhelpful after waiting 30 min hold again. Never deal with them. They are useless and a major waste of your time.

Consumer Warning. Over the weekend I was double charged for scheduling a hotel online. The company was impossible to deal with. This is the second time in a row that this has happened and the company refused to deal with it. When I asked to speak with a supervisor, they told me they would put me on a two hour hold if I wanted a supervisor. They refused to resolve the issue and told me I had to go through my bank to block the charge. I will certainly do that and I will also stop using Choice Hotels. Thank you very much for two frustrating experiences.

I try not to ever write negative reviews, but on this occasion I want to warn single female travellers to Rodeway Inn San Diego - a Choice Hotels hotel. On arrival to this hotel (which is quite far away from downtown), I was struck but how many occupied cars there were in the back parking lot. On further inspection, I clocked on that there were people sat in their cars taking drugs. After checking in, I found my room spacious but was worried about it being at the back. And boy I was right to be worried! Firstly, the room was dirty. Hairs in the bath, dark pieces of ~who knows what~ on the inside of the toilet and white towels with marks on them (albeit they did smell clean). On my first night of staying, I drove over to Walmart to get some amenities. Upon return, I found more cars blaring music and smoking in the car park. Some of the occupants jeered at me as I tried to hurry into my room. Once at my door, I realised my room had been entered. My passport and some money was missing. I went to the receptionist and he refused to call the police (he didn’t speak English too well). He also told me my room had no CCTV. I called the cops and they came out and helped me. I had to move hotels and pay extortionate last minute prices, but at least I was safe downtown. I had to drive backwards and forwards from the British embassy in LA, which meant three days of my vacation were lost. To top it all off, when I asked for a refund from the hotel they were rude and unhelpful - even Choice Hotels didn’t help. I lost my money I had spent on this hotel, as well as my precious passport. Beware of this hotel.

If I could give 0 stars I would. I booked using Expedia and got notified of a $60 price cut. Expedia called the Choice Hotel to allow me to cancel and re-book in real time with them on the phone. Mike, the lead clerk in front desk, refused. He said he would allow the cancellation only if I re-booked a different day. He seemed untrustworthy especially when I asked how will I know you will actually comply since I have to book again before he would cancel. He goes, "I guess you will just have to trust me. Haha." Like I am going to trust him after talking like that to me. Anyway, I only had this one day plus why did it matter. It is supposed to rain anyway so no one will be there probably. Expedia then asked to speak to General Manager but Mike said the General Manager would say NO! Now, I am going to this hotel tomorrow knowing that I am overpaying by $60. Think I am going to enjoy myself now. NO. I WILL NEVER STAY AT ANOTHER CHOICE HOTEL AGAIN! I called Choice Hotels' corporate office and they sided with the hotel stating the hotel can do what they want. My business goes to companies that value the customer. Since this one proved not to give a crap about the customer but only their own pockets, I have learned NEVER to do business with them again and hopefully this review will save you the heartache I feel right now.

Very poor customer service for a "corporate" company responsible for many hotel franchises. Unsatisfactory resolution by Choice corporate to the bedbug issue with their Clarion Inn and Suites Northwest in Indianapolis, IN. Now they (Choice Hotels) refuse to even respond to my communications.

The problem is not with the hotels. The problem is with the rewards program. We've had Choice hotels reward program for over 5 years. We do a lot of travelling on our motorcycle and stay with choice mostly because of the rewards program. We haven't traveled in the last couple of years because we were working on our house. We received a letter last weekend saying we had to use our credit card or we would lose our points within 30 days. We went to dinner, using the card, and figured we were good. We went to use our points for a trip to Havasu. Our points were gone. Even before the 30 days. Calling their customer service is a waste of time. Their call center is India and they have no power to fix anything. The first lady we spoke with said she would give us 35,000 points back. We had over 60,000. We asked and she connected us to her supervisor...JC...he told us he would only give us 30,800. He didn't even give us the amount the originaI lady said. You can't even leave a review on their website. I understand points can expire but when you are sent a letter telling you you have 30 days to use it or lose it. I am completely disgusted with this company.

Treated me like trash and if it wasn't for the Days Inn Hotel right next room I would have really been in trouble. I booked a room this weekend online at the Econo Lodge at 1630 Central Ave, Albany, NY 12205. I booked it online. I printed out the reservation just in case there was a problem. Well, I came in just ahead of the ice storm on 4/14/18 about 4:00pm. When I got to the hotel I informed the clerk that I made a reservation and told him my name. He told me that he did not see my reservation and he would not rent me a room. I showed him the printed out copy of my reservation I got online and he said he did not care he still would not rent me a room. He informed me that I have to call the people I made the reservation with. Well, I could not do that because I made the reservation online and I did not have my computer with me. I told him I have the money can I still get a room for two days there was almost no people in the hotel and he still refused to rent me a room. I told him, " I drove all the way from Buffalo and I have no place to stay what should I do"? He told me, " I Sir I really don't care what you do," I asked for his name and he said it was Zean A Middle Eastern person. I was so hurt and angry I just couldn't believe it. He was as rude as he could be and simply refused to rent me a room or honor my reservation even though I had proof that online my reservation was made online. I went over to the Days Inn Hotel which was right next door and THANK GOD for them because had no problem renting me a room. Econo Lodge SUCKS with the worst staff and customer service I have ever witnessed in my life. If I wasn't a God fearing person I would have PUNCHED him right in his face !!!! But I'm trying to be a better person today. I went to the Quality Inn hotel right next door 2 wks prior and I made a reservation online. The reservation did not show up online just like with the Econo Lodge but do you know the woman ( God Bless Her) at the Quality Inn because she would not let me leave that Hotel until she found me a room. I was so happy with their service and she was an Angel. Please NEVER go to the Econo Lodge its the worst and the people there are prejudice and treat African American people poorly.

If I could give this company 0 stars I would. Worst customer service ever. I created an account because I'm currently doing some work on my home and my contractor is staying at a hotel nearby under Choice Hotels. I figured I'd put his name on the account to make it easier for him when he checks into the hotel, which I later realized was a mistake. I have been making all the bookings for him. He never once has called Choice Hotels. I got an email from the company saying we have enough points to redeem a free night. I made a reservation already but I figured I could apply those points to the reservation. Since his name is on the account, they wanted to speak to him and get his permission. Although I tried to explain to them that I have been making all the bookings and just put his name on there because I figured it would be easier for him. All information is mine however - address, phone, even my credit card with my name on it has been the same each time. You're telling me they couldn't even look at the transactions and see that is has all been under my name?! I was on the phone with them for an hour and got a hold of a supervisor who said it would be easy to change his name to mine, I just needed to contact Member Service. But when I called member services they said that was incorrect and they cannot change the name. Two supervisors telling me conflicting information! I will never be doing business with this company again.