CIBTReviews of cibt.com

Lot of hidden cost and almost impossible to get through the customer care team.

Dreadful. Deadline missed and zero communication.

This was the most frustrating process. Every time they would review my documents, they would give me a different reason on what I needed to fix on my application. This caused me having to request an expedited visa costing me over $1000. I will never go through CIBT again for a visa.

I originally went with CIBT to get a visa for Chile. I kept getting vague emails from them saying I needed to supply more information, but not what information. In the end, I told them to refund my money and I'd apply directly, which they did. All $370AUD of it. Six weeks later I got another email from them, saying my application required more information. I went to apply for the visa through the Chilean government website this morning, only to find that as of 17th September 2025, Australian passport holders no longer need a visa. The last email I received from CIBT was on the 16th, the day before that requirement was lifted. If they didn't know about it, they must be extremely incompetent.

Edit: my issue hasn’t been resolved after 3 weeks. I haven’t even been refunded my 50%! This is unacceptable! I purchased an Executive Service order (A1656080) for a Schengen business visa to Italy for £570 on 20 October 2025. A few days later, I received an invoice for £624.72, which included an unexplained extra £54.72. When I asked their representatives (Katarina and Igor) about the discrepancy, I was casually told not to worry — that it was “automatically generated.” My Finance Team later confirmed that £570 had been charged, with £54.72 still outstanding, and asked me to clarify why the invoice didn’t match the order. What followed was over a week of back-and-forth emails with their visa consultants, none of whom could give me a straight answer about the fee structure or what I was actually paying for. To make matters worse, I only found out today that if they fail to secure an appointment within 30 days, they would still charge me 50% of the total amount — despite providing absolutely no service whatsoever. This was never disclosed upfront, and I find it outrageous that a company would justify keeping hundreds of pounds without delivering a thing. I’ve now demanded a full refund. I genuinely hope they handle this decently, but so far the experience has been a masterclass in confusion, lack of transparency, and complete disregard for customers’ time and trust. If you value honesty and professionalism, stay far away from this company. Unless you don’t care about being overcharged for promises that never materialise, I wouldn’t recommend them to anyone.

I have just received my visa for Australia. I was recommended CIBTVISAS by my cruise company. I am disappointed as I now realise an evisitor visa for Australia is free and I have just paid £52 for 2 visas 😡

The website for uploading pictures is faulty, there is no individual responsible to shepherd your visa, the agent is in a different time zone and communications are therefore delayed at least a day, the passport was not returned until the day before departure and it took multiple phone complaints to get action for that to even happen, when the bill came it had extra charges for services not ordered. This was a horrible experience and I hope there are other companies out there for my next adventure.

Our company requires we use this service. My colleague, using their work e-mail, was quoted three times the price she should have been. Only because I had processed for another colleague could I point out this price was wrong. Strange to me that such an 'error' should occur. There were many communication issues - perhaps a language barrier with the the agent I was appointed. When I asked questions they were answered in a very convoluted and unclear way. Despite a number being given to call the agent, the system didn't recognise the extension number provided. Despite asking for a call within certain hours i was called outside these hours. Altogether it would have been much more efficient and cost effective to apply for the visa directly.