Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle Medical reviews

Showing 383 reviews with 1 star · Clear filters

Nur B.
Apr 28, 2024
If I could give 0 stars
If I could give 0 stars, I would. Don’t expect any quality of care from them. They will spend 30+ days verifying your insurance benefits after taking your money for the consultation appt. RUN
Reply from Circle MedicalMay 9, 2024
Hi Nur, I'm really sorry to hear that you did not have a positive experience with us. I would love the chance to look into this further to see what went wrong as well as what we can do to make it right. If you're able to, please reach out via the chat function of our app and ask to speak to the Patient Relations team, and we'll be able to assist you from there.
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No N.
Apr 23, 2024
Terrible …
The provider is great but my experience with the support staff has been terrible. The customer service is terrible. The response has been terrible. Everything but the provider has been terrible.
Reply from Circle MedicalMay 9, 2024
Thank you for taking the time to leave us this feedback. We are constantly reflecting on our processes and seeing where we can improve, and we would appreciate any more detail you could provide about your experience and feedback for what could be done better so we can make sure other patients do not have the same experience. If you're able to, I would encourage you to reach out via the chat function of our secure, HIPAA-complaint app, and ask to speak to the Patient Relations team.
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Sarah J.
Apr 19, 2024
This company is a scam
This company is a scam! $150 for a 10 minute convo and $100 the next day to be referred to a specialist. Buyer beware. What they are selling is fradualent. They couldvr asked all the questions innone call versus two.
Reply from Circle MedicalMay 9, 2024
Hi Sarah, thank you for taking the time to voice your concerns. Our practice uses a 2 appointment process for many areas of care. The initial appointment is used to establish your medical history, and go over your symptoms and past diagnoses, all to determine what the best treatment plan would be for you. The second appointment is used to confirm the diagnosis and put into action the discussed plan. In this case, I would love the chance to better understand what happened and see what can be done to make it right. If you're able to, please reach out via the chat function of our app and ask to speak to the Patient Relations team, and we'll go from there.
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Niall T.
Apr 13, 2024
poor customer service
I've been dealing with Circle Medical for almost a year and generally I've had a good experances. However I'm recently having a bill/insurance issues (my insurer says blood tests where coded incorrectly) and I've been in contact with their customer support. What can I say, it's terrible. They only engage via instance message. They're very slow to response and I keep having to explain the issue to different people. This is going on for over 3 month. I've try ask to speak to someone but they ignor me. Make your own decsions, but consider what will happen when you need support.
Reply from Circle MedicalMay 9, 2024
Hi there, I'm really sorry to hear you've been having so much trouble with our service. If you're able to reach out via the chat and speak with Gemma, I would be more than happy to look into what went wrong and do what I can to make it right. We're constantly looking to improve our patient experience, and getting feedback from patients and being given the chance to reflect on our processes is the best way to do it.
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Wendy P.
Apr 12, 2024
Absolutely terrible experience
Absolutely terrible experience. First, the app wouldn't send me password reset links, then the provider kept calling me incessantly and tried to do a phone visit even though I hadn't even completed any forms online. He had less medical insight or knowledge than I do and sounded like he was just rattling off random questions. He asked the same question more than once. Then I scheduled with a different provider but the first provider prevented me from joining the session bc somehow he scheduled an appt for me (note I did NOT schedule the appt). Now I have to reschedule the appt with the provider I want and the app won't let me because it says I already had the appt. But I havent even had a real appt!! OMG. Seriously the MOST frustrating experience ever. Oh, and to top it off, there is NO direct line for technical support and it takes them more than a day to get back to you when you do have an issue. Would never recommend to anyone.
Reply from Circle MedicalMay 9, 2024
Hi Wendy - thank you so much for taking the time to leave this detailed feedback. I'm really sorry to hear that you did not have a positive experience and also had such a hard time getting help. I'd really like the chance to look into this case further to see what went wrong as well as what we can do to make things right. If you're able, please reach out via the chat and ask to speak to the patient relations team, and we'll be able to help you our from there.
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Customer
Apr 11, 2024
Circle Medical is falsely advertising…
Circle Medical is falsely advertising that patients can get a diagnosis and treatment for ADHD, so I booked an appointment. My appointment was with just a general practitioner who informed me that Circle Medical does not have the ability to evaluate for ADHD & that I needed to go to a specialist.
Reply from Circle MedicalMay 9, 2024
Hi there, and thank you for taking the time to leave this feedback. At Circle Medical, we absolutely can diagnose and treat many cases of ADHD, the only thing to keep in mind here is that we are a Primary Care Practice. That being said, our scope of care for behavioural health is limited to mild-moderate cases of ADHD/Depression/Anxiety, and there are times when one of our providers meets with a patient looking to be diagnosed or treated and their best clinical recommendation is that more specialized care might be required. That being said, I would love the chance to look into this further for you to see what went wrong as well as what we can do to make it right, If you're able, please reach out via the secure, HIPAA-compliant app and ask to speak to Gemma, and we'll be able to assist you from there.
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customer
Apr 9, 2024
Circle Lies To Customers
I booked a doctor through Zocdoc that uses your garbage app. But instead of paying my in network co pay, AS PROMISED, by Zocdoc I was charged 100 dollars per session. Zocdoc gets provided information from your service. I want my money back NOW
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M P.
Apr 5, 2024
Do not use this "service"
While I was able to get an initial appointment for evaluation to perform a sleep test, I was told I would be sent the test within 5-7 days. After that time period past, attempting to get in touch with anyone to determine if the test had been mailed redirected to the mobile only App - which just goes in circles of automated responses. Do not use this service.
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