Circle MedicalReviews of circlemedical.com

I have been trying to get my C-pap machine from this company for 7 months now. I have never had to work with a company so unprofessional. The Provider Dr. Butt apparently left and they had no idea he was gone and was trying to reach him for months so they could get my order & 7 months later and I'm still trying. I paid for the sleep study and if I go to a different provider they will want to do a entirely new sleep study that I will have to pay for again. Do your self a favor and don't go through the stress of this company, the bots are not helpful at all.

Waste of time and money. Paid cash for my initial consultation that seemed pretty normal but I could have answered the NP templated questions in an email. It’s the after part that really grinded my gears. She told me “someone would reach out from billing to settle the cost of the test”. I waited several days and finally reached out to the text bot. And magically a form appeared in my inbox acknowledging the home sleep test and cost. I signed and sent it back. Now it’s going in 3 weeks. I’ve asked the text bot to please send my sleep test or have someone call me. Not a single text, call, or email from them. Very poor customer service and continuity of care. I may dispute the original charge with my credit card. And I’m still suffering from sleep apnea so yes, I’m tired.

The doctor that called was not licensed in Florida and I can’t get my script for tamiflu.

Never use Circle Medical. NEVER. When my company transitioned to new insurance this year, I joined Circle to deal with ongoing medical conditions and state disability insurance needs. Virtually impossible to speak with someone, and it's only online - no opportunity to visit. Chasing them down is ridiculous, but a normal occurrence. Customer service is polite and kind, but they immediately refer me to someone else who never returns my call or text.

Terrible company and awful service. They do not respond to messages about problems with prescriptions and expect you to pay an additional copay for another consultation with the doctor. Then my phone broke making it impossible to speak with them online. Zero stars. Zero trust.

My provider asked me to upload a copy of my last annual visit’s chart notes before he could send me the prescription he determined I needed, a week and half after I did exactly as he asked, he has yet to send me the prescription and not responding to my messages. I’m very disappointed. Genuinely feel scammed

Customer service is slow. Why can’t they hire some more support staff to work in USA time zones? Due to time zone differences, pharmacy hours, ticket based customer service system, a basic support request is bogged down. 3-4 days to request a medication to be sent to a different pharmacy is ridiculous. I’ve been using Circle for over 2 years admittedly, they have made changes to their support bot. They probably streamlined it since the ticketing bot has become more precise. Unfortunately, this streamlining doesn’t help when they have like 1 support agent working in a different time zone.

I wish I would’ve read these reviews before I booked an appointment. I was looking for a renewal for my birth control pills. Making an appointment was easy Dr. JESSICA KENSER- FNP-C hopped in the video right on time. The first red flag was that she couldn’t give me a years worth of pills as I usually get. She could only do three times a month, “ As per company policy” Since it was company policy, she had no fault in this I thought. After three months, I try to get a renewal for my prescription She had told me I could get via chat. Let me be the first to tell you that’s not gonna be possible. They take forever to respond, and if you don’t respond, they will close the chat and assume it was resolved, Keep in mind they reached back at around 11 PM at night, I was sleeping and did not respond. I had to book a second appointment with her, and I told her about my frustrations. She said that I had to make a new appointment every time I needed to get my prescription renewed, She stated that she needed to make sure my health wasn’t affected, and that there were no secondary effects from the pill. First of all, this is a phone call appointment Explain to me, how is she going to check how my health is? I’ve been on this pill for more than 10 years, There ain’t gonna be any secondary effect at this rate. And I also tell her my insurance is not gonna cover unnecessary doctors appointment for birth-control. For which she told me they will cover this And I shouldn’t need to worry. She never sent my second prescription, The next day, she finally sent it, But sent the wrong prescription And because of that, the pharmacy didn’t want to give me my medication. It took a total of five days of continuous messaging through the app and constant phone calls to their customer service (Which is complete shit) To get the prescription of birth control, right. The cherry on top, I checked the company policy and nowhere does it say that she can only give me three months worth of pills and that I needed to make an appointment every time. This is only necessary for controlled substances. A month later, I receive an invoice for $200 for the appointments. I have sent a message and it seems that they blocked my reply ability And have notified that they will take three days to respond. they are also not picking up the phone at customer service.