Roberto E.
I emailed Cj Pony regarding a defective…
I emailed Cj Pony regarding a defective part I purchased and they responded quickly at first asking me to send pictures of the defective part and what i would like to do regarding the part whether it would be replacement or money back. I responded back with pictures and asking for a replacement of the part but I haven't heard back in over a week. I emails back asking for a update and nothing. The least they can email me to kick rocks and forget any kind of replacement. Customer service isn't the best when it comes to getting ahold of them. I will be getting be purchasing a new replacement part from somewhere else. I know they don't care to lose a customer and it is what it is.
Reply from CJ Pony PartsJul 19, 2022
Hello Roberto, Thank you for reaching out to CJ Pony Parts. I apologize for the delay in our response time and any inconvenience this may have caused. Please email me at [email protected], if you could include your order number this will help me in resolving this issue quickly. Again, I apologize.