ClerivaReviews of cleriva.com

Reply from ClerivaSep 28, 2025

Hi Richard, thanks for letting us know about the situation! I went ahead and checked our records and it shows that we issued a £6.60 GBP refund back to your original method of payment. You received a follow up email with the refund confirmation, so please double check your spam to make sure it didn't end up there! Additionally, I can see that your order has already been dispatched and is current on its way to you. You can enter your information and view your tracking details here: https://cleriva.com/apps/17TRACK. Please let us know if you have any further concerns!

Reply from ClerivaSep 28, 2025

Hi Steven, I'm very sorry to hear about this situation, please allow me to clarify! Your order has already been dispatched and is currently on its way to you. You received an email on the 19th with your tracking details. You can enter your information and view the details of your package here: https://cleriva.com/apps/17TRACK. Please rest assured that your order is currently on its way to you! Let me know if you have any further questions or concerns :)

Reply from ClerivaAug 27, 2025

Hi Tracy, I'm very sorry that you had this experience. I want to sincerely apologize for the frustration this has caused as we know it hasn’t been ideal, and that’s never the standard we aim for. As we shared in the email, we did briefly sell out of stock but your order was prioritized as soon as we restocked. We also issued a 20% partial refund as a gesture of goodwill, since your satisfaction is very important to us. I just checked the latest tracking, and your package has now arrived at your local carrier facility and is scheduled to be delivered by the end of the day tomorrow. We’ll continue to keep an eye on it until it’s in your hands and let you know if any other issue arises. We truly regret that this order didn’t go as smoothly as it should have, and we appreciate your understanding as we worked to resolve it. Thank you for your genuine feedback. It helps us improve so that issues like this don't happen later down the line. If you have any further questions please reach out to us at [email protected]!

Reply from ClerivaAug 27, 2025

Hi Stewart, we’re very sorry for the experience you had as this is not the standard we hold ourselves too. However, we’re a bit puzzled about the emails you mentioned, as we don’t typically send shipping updates without including tracking details and whereabouts. Regarding the free mystery gift, some are physical items and others are digital. If you didn't receive anything with your package, your mystery gift has been delivered via email. While we couldn’t locate any emails from you in our system, we still want to make this right. We’ll be refunding your order in full, and you’re welcome to keep the product. Please also feel free to contact us directly at [email protected] if there’s anything further we can do. Thank you for your genuine feedback. We truly do take it to heart and use it to improve!

Reply from ClerivaJul 9, 2025

Hi Troy, I'm truly sorry to hear about your experience with our product and appreciate you bringing it to our attention. I want to reassure you that the products you’ve seen on Temu or Amazon that appear similar are not our official NovaFlow device. While they may look alike, these are low-cost imitations produced by competitors. They are not calibrated to deliver 660nm red light, the wavelength supported by clinical research and used in our NovaFlow devices. If you’re unsatisfied for any reason, please know that we proudly offer a 120-day money-back guarantee with free returns. Simply reach out to us at [email protected], and our team will take care of the refund process for you right away. Again, I sincerely apologize for the confusion and any inconvenience this may have caused. I hope this helps clear things up and we’re always here if you need anything else!

Reply from ClerivaJun 9, 2025

Hi James, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your delivery. A three week delivery timeframe is unacceptable and likely indicates an error on the courier's end. Please email us at [email protected] with your order number, and we will address this promptly. Thank you for your understanding, and once again we deeply apologize for any inconvenience. We look forward to resolving this quickly.

Reply from ClerivaMay 24, 2025

Hi Pete, Thank you so much for bringing your experience to our attention. We genuinely appreciate your feedback and would like to address your concerns directly. The initial 92.7% effectiveness statistic within 24 hours was based on earlier survey results. As we continue to grow, we regularly update these statistics to reflect the most accurate and recent customer experiences. The current figure of 87.3% effectiveness within 48 hours is our latest updated data. Regarding your device's battery life, our devices typically provide up to 45 sessions per charge, although this can vary slightly from device to device. However, if you're experiencing significantly fewer sessions, such as only 7, we certainly want to address this issue promptly. Please reach out to us at [email protected], and we'll be more than happy to assist you further. With regards to reviews, these are managed independently through a third-party service, and we do not have control over their processes. Additionally, please be assured that we do not intentionally delete any Facebook comments. Occasionally, if we remove posts due to low engagement, associated comments may unintentionally be lost and removed with the post. We deeply value all customer feedback and would never deliberately remove honest reviews. We sincerely apologize for any inconvenience you've experienced and hope this clarifies the situation. If you have any other questions or need further assistance, please feel free to reach out, we're here to help!

Reply from ClerivaMay 8, 2025

Hi kamalsteve, we sincerely apologize for your negative experience and any miscommunication from our end. Our intention is never to withhold important information, and we appreciate your feedback regarding the device's usage limitations, we will certainly take steps to ensure clearer communication in the future. Regarding your refund, please reach out to us directly at [email protected], and we will promptly assist you. We offer full refunds for customers who are unsatisfied with their purchase, and we are committed to resolving this matter swiftly for you.