ClickUpReviews of clickup.com

Reply from ClickUpJan 8, 2022

Hey, Brinis! We truly appreciate the time that you took to share your opinion and review: the good, the bad, and the ugly! We can take it, we promise! It is unfortunate that our ads have caused such a reaction. Please know that this is not our intent! Please reach out to us at [email protected] to tell us more about your experience. We would love the opportunity to assist you further! Have an amazing and productive day!

Reply from ClickUpNov 8, 2021

Hey, Mahbub! We appreciate your opinion and review. However, we do not pay our users to review our platform. Our reviewers are part of the ClickUp family who have had amazing experiences using the platform and I would love to help you have an amazing experience as well! Can you please contact us at [email protected] in order to tell us more about your experience so that we can assist you? Thank you!

Reply from ClickUpSep 24, 2021

Hey, Helen! Thank you for your review, we appreciate your feedback. We have some amazing webinars for beginners and advanced users who would like to use ClickUp here: https://www.youtube.com/channel/UCJC7egHqghye211WgTuXMAw We do have a lot of icons at first, but this is because we wanted to give you options. ClickUp is very customizable so you can have your layout, icons, views, and so much more customized to your liking. Lastly, I am sorry to heat that you did not enjoy the commercial and have run into bugs. Every platform has bugs now and then and we have an amazing Technical Support team to assist with any bugs you might run into. If you need anything at all, please feel free to reach out to us at [email protected]. We hope you have a wonderful day.

Reply from ClickUpJun 15, 2021

Thank you for taking the time to share your thoughts and trust me, we hear you! I can understand your perspective, and am happy to explain a bit about our systems and how ClickUp develops. Our core philosophy is releasing fast, and iterating and improving even faster 🚀 After taking our lead from user input on our feedback boards, we design features for quick release to ClickUp Workspaces. That way, we don't have to guess on how it is going to work for people, each user will have their own experience and tell us their opinions! That feedback loop is what fuels ClickUp's development! Sometimes, this means bugs get in front of users. Being prepared to quickly address those is part of our commitment. Our systems and development practices - all operated out of one ClickUp Workspace! - enable us to efficiently address reported bugs, and also to really listen to and share feedback like this with our entire team so we can continue improving all around! Admittedly, sometimes we do experience bugs that go unreported or unresolved for longer periods of time. While some are more difficult and take longer to fix, because we use ClickUp no known bug ever gets away! Our product team and CEO have already shifted focus (after 2 years of releasing features quickly) to optimizing existing features and performance of the platform. As we speak, these elements already take precedence over new features. We are confident you will notice as ClickUp continues to drastically improve in the coming months. If there's anything we can ask of you, it's just a bit of patience while we get this done as quickly as possible. Thanks so much for understanding and being on this journey with us!

Reply from ClickUpMay 23, 2021

We totally hear you! I'm really sorry for the delayed response on this. We've been experiencing a very high influx of customer requests, which has temporarily slowed down our response time. We have increased our team here in a large way and now have much lower response times! Would love to opportunity to make it up to you if you ever would like. Feel free to email me personally at [email protected] - Thanks so much!

Reply from ClickUpMay 23, 2021

Completely understand your frustration here! If you reach out to us at [email protected] we'll quickly help you here. Thanks so much!