klynn
Quality is atrocious
I bought two kitchens from Cliqstudios. First one, in 2017, was excellent (and complicated). Then the ownership changed. The second one, in 2020, was a simple line of cabinets and the quality was laughable. Of the 14 cabinets I ordered, 8 came damaged. Of the 8 that had replacement pieces, 3 of those came damaged. Nails showed through, doors were scraped and chipped and looked like they had been painted on a metal grate and turned too soon, hinge holes were so different that it was impossible to line up the doors, rails on the drawers were not screwed in and fell off, rubber stoppers were missing. It is just a mess and I am still working on making it look nice - 6 months after ordering. The last 3 doors that needed to be replaced were on back order and they did refund me for those as I could not wait 6 weeks. BUT, I asked for a partial refund for quality and Bill Decker (new owner) just ignored me. He assured me before I ordered and talked to me by email twice while I was trying to get replacements, then when I asked for a partial refund, he ghosted me. I thought about contesting the entire charge on my credit card, but then the credit card company is involved. So this is my recourse. Two friends have already asked if they should buy from Cliq and I said no. One of my sons works for a construction company and he asked me as well. I cannot recommend. There is NO quality control.