Great
Based on 519 reviews
Cloudbeds4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 368 reviews with 5 stars · Clear filters
Jose L.
La capacitacion, on boarding y seguimiento de Luis fue de muy buena calidad, profesional, siempre a tiempo y contestando lo que se consultaba. Tuvimos una muy grata experiencia
Reply from CloudbedsFeb 27, 2024
Hola José Llovera, Gracias por tomarte el tiempo de escribir ese comentario sobre Luis y la estupenda atención que te ha brindado. ¡Lo apreciamos muchísimo!
Mauricio
Muchas gracias a Luis Amaya, que me ayudo a conectar y explicar todo muy claramente. El software también es muy intuitivo.
Reply from CloudbedsFeb 27, 2024
Hola Mauricio, Gracias por tomarte el tiempo de escribir ese comentario sobre Luis Amaya, quien te ayudó con la implementación del software. ¡Lo apreciamos muchísimo!
Ing. Mario Luis Lopez L.
My coach Catalina was clear and help me always. I wll see if the future support, from cloud bed, has the same level. Will be great. Mario
Reply from CloudbedsFeb 26, 2024
Hi Ing. Mario Luis Lopez Llopiz, Thank you for taking the time to share your feedback about your coach Catalina. We appreciate it!
Hyderabad D.
Byrant was exceptionally helpful in the onboarding process. It was smooth and in a detailed manner.
Reply from CloudbedsJan 3, 2024
Hi Hyderabad DSH, Thank you for taking the time to share your feedback about Byrant and his onboarding process. We appreciate it!
Mads W.
Byrant has been a huge help!!! And the hole 24/7 support team. They have saved me a lot of stress and ekstra time! Can really recommend using cloudbeds.
Reply from CloudbedsDec 13, 2023
Hi Mads Wagner, Thank you for taking the time to share your feedback about Byrant, and the entire support team. We appreciate it!
Daniela R.
La información brindada fué clara y precisa. Despejaron todas mis dudas. Realmente me sentí muy acompañada en el proceso. El trato fué muy ameno. Me gustó mucho la flexibilidad con la que pude manejar los horarios de las reuniones.
Reply from CloudbedsDec 11, 2023
Hola Daniela Rios, Gracias por tomarte el tiempo de comentar tu experiencia con Cloudbeds y nuestro equipo de soporte. ¡Lo apreciamos mucho!
Hotel Alex S.
I recently started using cloudbeds and I couldn’t be more impressed with its functionality and user-friendly interface. cloudbeds has made a significant impact on my daily routine, streamlining tasks and providing valuable insights. The developers have clearly put a great deal of thought and effort into creating a top-notch channel manager that caters to its users’ needs. I highly recommend Cloudbeds for anyone looking to simplify their life and increase productivity
Reply from CloudbedsNov 21, 2023
Hi Hotel Alex SQ, Thank you for taking the time to share your feedback about Cloudbeds functionality and interface. We appreciate it!
The Red House F.
I just finished a live chat with Sandy Prabowo Sutanto and the help I received was nothing short of fantastic! It was at least an hour and a half live chat with multiple coaching needs to fix our connection with an OTA. Sandy was patient, clear, and a true expert at the work. My problem was understood immediately and the solutions communicated before we started the steps. Sandy coached me to complete them on my end as needed. I also gave Sandy some feedback about the chat box functionality that is very bothersome (it is not movable and stays in one place over your screen) and Sandy knew exactly what I meant and said it's being worked on. Let's hope Cloudbeds gets it better soon. That and a mobile app is what I'm waiting for! In the meantime, I hope I get Sandy Probowo Sutanto anytime I need help!! Thank you again, Sandy. Monica The Red House Fredericton
Reply from CloudbedsNov 21, 2023
Hi The Red House Fredericton, Thank you for taking the time to share your feedback about your experience with Cloudbeds onboarding team, and coaching with Sandy. We appreciate it!
