ColourpopReviews of colourpop.com

I recently bought the candyland pr kit and I fell in love with the packages but was kinda disappointed in the pigment of the palette and when I opened the lipsticks one had a finger print and a hair in it

Didn’t receive my items and then they where sold out and couldn’t get a refund !!

Colourpop doesn't offer returns and I didn't need the palette anymore because someone beat me to it and bought the same thing gift for the person I bought it for. Not being able to return brand new product is seriously a bummer and they've lost me as a customer because of it. Having no empathy for people who are trying to do their best to still provide for their families during COVID speaks volumes about how you respect your money more than your customers. You come out with a new collection almost every day. You're doing fine with money. We should be able to return un-used makeup. Colourpop seems like a cheap company certainly not focused on customer service. They have a very "no-taksies-backsies" policy.

I was honestly quite a bit disappointed with my overall experience ordering from Colourpop. I had previously bought their highlighters in store at Ulta before, and was excited to try their eyeshadow palettes & a new highlighter. I would say the lack of transparency in the order-to-ship time is a big miss. Even when ordering I wasn’t given an estimated ship or arrival date. After a week of not hearing, I had to follow up because I was confused that I had heard nothing, but apparently this was still the normal timeframe. In a world so heavily e-commerce, it was unheard of to really feel in the dark completely about when to expect my order (even small, independent shops have given me more info). The products came and I was underwhelmed. I do love one palette. The other I am super disappointed with. The shades don’t apply to the eye nearly the same as the color appears on the palette. For the shades that didn’t all look the same; none of them actually seemed to blend together color-wise. I cannot, for the life of me, create an eye look with just this palette if I want to do more than sweep one color across my lid. The highlighter was not nearly as good as the others in the brand bought from Ulta; instead it was in bulky packaging and lost the creamy feeling that makes them so unique. I received a free face sponge with my purchase; however, the box looked like it had been ripped open, which just wasn’t great (especially mid-pandemic). I was hoping to just return what I didn’t like; but silly me didn’t check to see if they had a return policy prior to my purchase. The company doesn’t accept any returns so I was just stuck with it, which sucks but at least it wasn’t a super high price point.

Too many time for refound

I am disappointed with my most recent purchase. I ordered the new Pretty Fresh foundation and a lip tint 2 pack. It took over 2 weeks to get shipping information and when it did arrive the website couldn’t find the tracking number. I realize with COVID there may have been a delay so I didn’t complain or even reach out to the company. What really ruined the whole experience for me was a couple weeks later my order finally came and it was missing the lip tints. I contacted customer service and they said the duo I ordered was on back order. If this is the case why was it even available on the website When I purchased it? Then I contact customer service and the response was very generic. Yes they gave me a refund for the item but I obviously wanted the item. They gave me no option to send it when it came in or pick a different duo instead. So now if I want to try the lip tints I have to pay for a second order and for shipping a second time. It’s just disappointing they didn’t care enough about the customer to actually see what the customer wants instead they assumed.

Received broken products and didn’t get replacement

The products were horrible. Everything was falling out, not properly glued, boxes falling apart and it's a shame because I don't like giving out bad reviews but I don't want other people spending their money to receive products like this. The spray was the only that I could salvage.