ColourpopReviews of colourpop.com

I am unsatisfied with your services. I purchased some stuff in your website, and after waiting for two weeks for the delivery of my order, you cancelled my order without any further clarification. This was one of the worst deals I had ever

Thank you for only sending me half of the beauty and the beast kit! I love only receiving half the product. I especially love getting razzed by the CS team when asking for a refund. I’m curious. Do you re-sell returns? How else could this happen?

Use your coupon site could not place the coupon and accidentally hit check out Want these products but wanted to use 20% off Could not reach anyone until Monday Where I will not to be reached very frustrated

I’ve always loved ordering form your site. I never had any problems until this last experience. All I did was forget to add the apartment number. As soon as I realized it, I emailed the email provided on the website. I got no answer. I emailed again and FINALLY got a response but AFTER my package left the building. Really? I felt that was done on purpose. On the website it said I could change the address or update it through usps. I tried, and it said the previous address (without the apt number) was invalid. I knew it was, I was trying to change it. So then I emailed customer service, and there was nothing they could do about it either. So I decided at this point I just want a refund I don’t even want the product a. Then your specialist stated that I wouldn’t get one because of the low cost of the items. Also said it’s basically a usps problem. I contacted their customer service and they said they couldn’t do anything either. the package had an alert and was being sent back to you, and I’d have to give you the information. And your specialist said one they received it, I would get a refund if the address was determined undeliverable. I’d have to repurchase the products if I wanted them again. Overall I will never buy from your company again. I’ve unfollowed on every social media account. I used to love, brag, and boast about your products. I’d save money just to buy them. I was even more ecstatic that Ulta sells the products. now I’m just stuck with this experience. If anyone asks me, this experience is what I’ll go off of. No other company has ever given me this hard of a time.

Love the eyeshadow palettes. Great price love that it’s cruelty free and vegan. Wish your Instagram people would be a little bit more helpful and also the customer service department. There is no telephone number to get in contact with anyone. Recommended a friend to order from colourpop never never received her package it was returned back and she isn’t being refunded her money and this is a going back and forth email process. Sometimes we order online for gifts and unfortunately due to the horrible customer service she will not receive her items on time. Will only buy colourpop that is available at Ulta.

Your customer service is horrendous. It took 3 days to ship my order when I paid $11 to get 2 day shipping. They didn’t respond to my emails either. They said that I was wrong and treated me like I was stupid. I will mostly likely not order from the website again.

I signed up for their newsletter to receive a discount code. Never received one.

I've been telling you guys I never received my package