ColourpopReviews of colourpop.com

I would give zero star if i can. I didn’t receive my package and no refund is issued. I ordered nearly 75USD and that’s gone. Do NOT ever think about purchase it online if you want to have a nice make up with your money. Buy other brands!

Why is there one star to begin with I’m so mad at this company I honestly wanted to try their shadows and was looking forward to it but i never received my package they started a no refund policy that they didn’t warn us about beforehand and now i don’t have my new makeup and can’t get back my money How can i take legal actions against them ?!! Because this is not acceptable and their policies + shipping partners should change immediately !!!!!!!!!!!

This company does not deserve one star. I placed an order for $89. It was sent out to my and when it arrived I was not notified AT ALL so it went back to them. My crappie credit card disputes department couldn’t get my money back (they didn’t even really try) AND colour pop wouldn’t send my package back out! Even when I offered to pay for the shipping a second time. Buyer Beware!!!!! Pay pal could of probably gotten the money back so I suggest that you go through them if your going to buy from this fraudulent company. Other then that they have the WORST customer service on the planet!!! AND I’m out $89 and have no merchandise to show for it. If anyone out there know what legal steps I can take against colour pop I’m all ears (or eyes lol) that’s my experience, so just be extremely careful with this “ company “

Wouldn’t even give one star. Paid £13 for the shipping and was send a faulty eyeshadow palette that had two of the same shades in it and one shade missing. Emailed back and forth and customer services were so rude and was only offered a voucher or “one time refund”. Such a shame because I loved the quality of the eyeshadow and wanted to purchase more but won’t be now I don’t trust them.

Unglaubliche Abzocke! Natürlich musste ich zum Paket mehr Zoll zahlen als der Inhalt überhaupt gekostet hat, da Colorpop es nicht hinbekommt ihr Pakete vernünftig zu verzollen. Auf Anfrage reagieren diese nicht bzw. Es ist ihnen egal. Ich rate vom Bestellen ab. Sehr unkooperativ und es gibt genauso gute und schöne Produkte in Deutschland zu kaufen. Für das Geld was man beim Zoll lässt kriegt man dann ja auch noch sehr viel bessere Produkte hier. Den Aufwand und das Geld sind die Produkte dann auch nicht wert.

They will not assist their customers with missing or stolen items. I have reached out the them repeatedly and it is a joke- they don't respond at all. I have purchased at least 30 items from them in the past and now I realize that they do not care about their customers at all so they have just lost one forever.

I have been ordering from ColourPop for 3 years , my Daughter and I love their eyeshadows among other things . Well ordered 2 sets of the Ice Cream sets one was for her Birthday it took 4 days to ship out when we finally received it only ONE set was sent it took 3 days to jump thru all the hoops with the customer service to be told I have to pay S&H and tax on their mistake . SAY WHAT ??? it was their mistake then it took 3 days to ship out , this is the second time huge mess ups and rude service . When you are rude to LOYAL customers you lose them . The owner of this company should be embarrassed .

I would rate negative star if it has! Worst experience ever!!!!!! I ordered on 27/06, and I’ve been waiting more than a month!! I still not receive my package. It ruined so many of my plans. I asked for refund. But they said they never issue a refund. They said they said me another package, but I didn’t ask for that. All I want is refund. Please be very carefully shopping with them.