Excellent
Based on 598 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 29 reviews with 1 star · Clear filters
Ellq S.
customer support inexperienced. Your return policy needs to re evaluated. Customer service states no return or refunds if product is install . My question to customer, it you do not install how do you know if product has a defect? I would not recommend this company to any of my friends. I received item, had it install by a professional, ductless mini air condition worked for about 10 minutes total within two weeks of item being in my possession.
NATHAN C.
have bought many units and when a couple needed repairs under warranty, no body from comfort up or gree will help
john F.
The delivery service was horrible. The secretary on the phone was nasty when she called to schedule and recommend we go pick up the unit at the shipping facility instead of having it delivered as it weighed alot. We had it delivered to our home. There was only one delivery man who was older and unable to move it himself. He had no hand truck and the lift on the delivery truck was broken. My husbamd had a hand truck and had to help with the whole delivery. It was an unbelievably horrible experience.
Reply from ComfortUpApr 26, 2018
We thank you for sharing the details of the unfortunate experience you had with this shipping company. ComfortUp's goal is to provide each and every one of our customers a first-class experience from A-Z. We are quite perturbed to hear how this company behaved and are opting to select some of our other trusted and reliable freight companies moving forward. We hope that the rest of your shopping experience with ComfortUp was delightful and that our concessions helped alleviate some of your frustrations. We truly thank you for your business and are confident that any future experiences you have with our delivery companies will be far more pleasant. -The ComfortUp Team
DougA
In this day and age, there must be idiots running this site. Among dozens of transactions you dont even tell me which purchase you represent AND it may not have arrived yet. Fire whover dreamed this up and send him to Amazon to study reviews.
John M.
I ordered a mini split company didn't tell me line set was not in the package nor did the company call me to say Mr martin we are informing you that we could add a line set so there would be no delay. It was learned by chatting with upcomfort that there was no line set so item was refused and shipper would not let me inspect item there fore cancelled. When chatting with comfort up the person if formed me no line set but did ask if needed here again who would not of no line set or connection cable. They would and didn't say or ask for line set. They say it was there I recall it wasn't did know so I asked in chat only to learn more money for shipping and delay.
Reply from ComfortUpApr 10, 2017
Hi John, We greatly appreciate you shopping with ComfortUp. It's unfortunate to read that you had some confusion surrounding your system including a lineset. I hope I can clarify this for you. Basically, not all of our customers have a need for linesets, so we don't always include them within our system listings. The systems we sell that do Not include linesets, such as yours, are indicated as such by stating the linesets are “Required, but not included...” right below the system picture. The systems we sell that Do include a lineset, we have a large graphic of a lineset, clearly indicating their inclusion. These differences are easy to spot, therefore it's not common practice for us to reach out to customers to confirm their order decisions. If there are ever any doubts, we're always happy to help. Please feel free to reach out to us anytime. -The ComfortUp Team
Kenneth H.
I have bought 10 of thevery ac unt from another company that gives you a complete system so please read the small print before buying one from this company because you can get a complete system for the same price and cheaper
Reply from ComfortUpSep 29, 2016
Hi, Kenneth! If you are still looking to purchase a new system, I can make you a great offer, that's what we do for all of our customers. Some mini split systems come bundled with line sets, some without. Please shop around for the package you want and bring me the lowest price in the market. I will beat that price and you will get exceptional service to go along with it. Please give me a call at 855-337-0001. -Carey, Customer Service Manager
objectiveApp
The indoor unit is discolored & manufactured date on outdoor unit 03/2013. Shipping was terrible and I never received a response from comfort up when I sent them a note from their eBay store.
Jeff P.
What you had my money that's when anything helpful stoped
