Average
Based on 635 reviews
RetailMeNot3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RetailMeNot’s been making 'add-to-cart' effortless since 2006 – whether you're shopping through our website, browser extension, or RetailMeNot Rewards app. As part of a premier shopping and savings network alongside www.offers.com, blackfriday.com, techbargains.com, and dealsofamerica.com, we partner with Fortune 500 retailers across clothing, beauty, electronics, travel, and everyday tech to secure exclusive promo codes and cash back deals. Our deal experts and buying guides are trusted by top media outlets including NBC News, Forbes, AARP, and Good Morning America. Every offer across our family of sites is hand-verified to ensure you get active, working discounts every time. Shop with us, and every purchase becomes a smart one!
RetailMeNot (community.retailmenot.com) has 635 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 35 reviews with 3 stars · Clear filters
Inna
Many times coupons listed are not current/valid; sometimes promotions are not honored; most times takes a very long time to get cash back.
Reply from RetailMeNotAug 26, 2026
Thank you for sharing your feedback with us. We appreciate your patience, as we know cash back can sometimes take a bit longer than desired. We're continually working to improve our coupon accuracy. We hope to earn a 5-star rating in the future!
Gunther
I purchase most of of my accommodations through Hotels.com and always have to verify my Cash Back, when it is the duty of RetailMeNot to automatically verify the transactions. With other platforms I have no issues. Frustrating that as a customer I have to do all the work. GG
Reply from RetailMeNotAug 24, 2026
thanks for bringing this to our attention. We apologize for the frustration caused by having to manually verify your Hotels.com Cash Back purchases. Because travel and hotel bookings often involve check-in dates, cancellations, or modifications, automated tracking can sometimes take longer or require extra confirmation from the merchant. That said, we completely understand your point. It should be a seamless experience, and you shouldn't feel like you're doing all the heavy lifting. We are actively working on improving our tracking systems with our travel partners to make automatic verification more reliable. Thank you for your feedback, and we appreciate your patience while we work to make this better!
Valued S.
There is a 90 days deadline to get your cash back. Pass that, too bad, no cash back.
Reply from RetailMeNotAug 24, 2026
Thank you for your feedback. Please note that per our terms, missing Cash Back needs to be reported within 90 days of the purchase date so we can accurately verify and process claims with our merchant partners. Thank you for your patience, and please let us know if you need help with anything else!
Donald
CVS no longer credits. Even when I don’t use the app. So you’re no longer my go to.
Reply from RetailMeNotAug 18, 2026
We'd love to learn more about this issue and help you! Please contact our Care Team through our Help Center at https://help.retailmenot.com/s/ so we can look into your missing cash back and help get this resolved for you.
rrCHRISxx
Cash back re-showed up. Bumped up from 1 star to 3 stars.
Reply from RetailMeNotAug 14, 2026
Hi Chris, Thank you for updating your review! We are glad we could resolve this issue for you and truly appreciate your patience while we sorted it out. We hope to earn 5 stars from you in the future!
Vinksky
I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the status is. I have received cashback from them before so I'm giving them 2 stars. It appears they have an automated customer service agent and you can only inquire about missing cashback not cashback that has been pending for months after the expected payout date. I have two transactions which should for which I should have received cashback on 4/23/2025 and 07/11/2025 respectively. I would recommend that people avoid this cashback site as it is far less reliable than others especially the industry leaders Rakuten and TopCashBack. Below is the message on my account regarding a purchase I made on 3/9/2025. Hilton let us know you made a purchase. Your cash back reward of $18.62 will be available for withdrawal on 04/23/2025. Update, after posting this review and sending copies of receipts the Cashback was added my account. I'm not sure why they needed receipts as Hilton let them know about the purchase half a year ago. Retailmenot could review their data to identity Cashback that should be paid out. I added a star to the review because after jumping through some hoops I did get the money added to my account. However I won't be using their service in the future and wouldn't recommend it to anyone.
Reply from RetailMeNotNov 14, 2025
Thank you for taking the time to share this. We're sorry for the confusion around your Hilton reward showing as available when it wasn’t. I know how frustrating that can be. I’m glad we were able to take care of your account and get everything updated. Please reach out anytime if you need help with anything!
Somewhere in F.
Long time user of their browser extension and always activate the cash back before I make a qualified purchase. I also receive an email each time I activate. Noticed my cash back balance hasn't increased in months. Checked my rewards history and no activity since April! Tried remembering which purchases qualify and uploaded images of the order summaries. Submitted a claim. Waiting for my case to be reviewed. Update: Some of my purchases were "auto ship" and they're excluded. Somewhat annoying RetailMeNot received affiliate commission on these purchases anyways. Will be careful not to click cash back unless I know for certain my purchase qualifies.
Reply from RetailMeNotSep 15, 2025
Thank you for your feedback and continued loyalty. We're sorry to hear about the frustrating experience with your recent purchases. Subscription or "auto-ship" orders are a common exclusion set by our retail partners. We appreciate you highlighting this and hope you continue to find great savings with us on all qualifying purchases.
John J.
I'm usually able to fine a coupon that works, but most coupons I try come up as not valid or expired.
Reply from RetailMeNotAug 4, 2025
Thank you for taking the time to share your honest feedback. We’re sorry to hear that some of the coupon codes you tried were expired or invalid. Many of the offers on our site are submitted by community members, and while we do our best to validate and update them regularly, some may slip through. We truly appreciate you letting us know and will continue working to improve the experience.
