CompleteCase Online DivorceReviews of completecase.com

They are fast....at taking your money. The rep explained their services would not suite my case & I should request a refund immediately. I did so but this company needs 2 days to even acknowledge the refund request. So here we are over 2 weeks later, it took seconds after I submitted online to take my money and now they give excuses for not refunding me. They need to talk to me first...ABOUT WHAT?

I thought this would be an easy, straightforward process. There is no property to divide, no minor children...a no fuss divorce. After starting the process in July, it has been one of the worst customer experiences I've ever had. I've had to call every few weeks to get a status. I've been told all the forms were complete...oh wait we're missing one. Yes we have everything and it will be filed. oh wait...we're missing a payment, can't accept a cashier's check, yes we accept cashiers checks...the misinformation has been amazing. In summary, I've been told several times that everything has been received and filed, only to find out (when I call to inquire a status) that it's not true. 6 weeks ago I was told the case had FINALLY been filed with my state and it would take 4-6 weeks to hear something. I just called for another update and was told the number on my file wasn't accurate and they have to involve the Platinum Team. Yes, I even paid extra at the beginning to expedite the process. I was promised a call back, but I won't count on it. Update: Last week I got update that my state had notified Complete Case of add'l necessary forms. Complete Case had dropped the ball and had not sent them. They claim that as of 1/16/19 all forms have been submitted and I should hear within 4-6 weeks. No apology for an additional delay or lack of service. I'm rarely one to post negative reviews, but this has been a bad experience from day one. 2/6/19 - Have been working with Complete Case (they contacted me after posting this review). They acknowledged that they had dropped the ball many times and that I should have received many updates during the process, which I did not. I had originally paid an additional $299 for VIP service, because I wanted a smooth, quick process. They agreed to refund this to me because my experience was certainly not VIP - Received my refund today. I have a court date and will keep my fingers crossed that we don't experience additional problems. If they made errors in the filing, I'll post that here. If you don't see an additional update after mid-March, assume all is well and my divorce is finally on track.

This site is the biggest rip-off there is.... They lost our paperwork more than once we paid to have multiple copies of paperwork notarized and over-night shipped to them because they kept losing it. Then when they did finally send it to the court-house after 4 months (and our divorce was uncontested with no assets), it was incomplete, and we had to start all over.

They didnt hardly do anything I asked for my money back and didmt recieved anything my opinion do it yourself save a ton of money this place is a joke ......

I signed up for services on 10/19. My first payment was drafted on 10/25/18. I never had access to any forms or online account information. I never could get in. Payments started coming out my account on days that were not assigned. All I got was an apology, there was a glitch in our system. When I asked for a refund. I was denied a refund. They stated it was over 30 day money back guarantee. I had to dispute the charged through my bank. This place is a rip off. I can say my Customer Service rep Jamie was amazing on the phone, she tried everything she could to get me my money back.

Do NOT use this company. Contact your local courthouse and get help. They messed up my case from start to finish...it's still not finished but I am working with the courts directly now. The only way I got anywhere is when I called them for status. They lied about when they sent paperwork even though I had a tracking number and proof. When I was getting nowhere I contacted the courthouse and they told me what papers were missing that Complete Case didn't send me. When I finally did receive the paper that was supposedly holding up the process, it was the wrong paper. The lies continue still. I will get a refund or I will take them to small claims court. COMPLETELY INCOMPETENT! I gave up on using them and work directly with the courts myself.

"DO NOT USE THIS SERVICE" They are useless and inconsiderate to your situation. They will give you the run around and place you on hold for a long time only to come back on the line to advised that there is no manager available. Agent or supervisor Jose claimed to be utilizing his resources when I clearly asked to speak to a supervisor. Very incompetent.

I paid for the "Platinum service", which offered to serve my husband the paperwork and file everything for me. This would have been great if they fallowed through. The forms that were sent to my husband were incomplete. They were missing visitation schedule and child support paperwork. I spent hours on the phone with them, as they kept reassuring me they would resend them to him. They never did. He eventually signed them blindly because our case was being dismissed by the court. Their definition of serving the paperwork is mailing them USPS, with signature required. The courts do not accept this as proof of receipt. In fact someone else signed for the forms. That is not was a serving service is. Even if your divorce is agreeable , this company can not get it together. They refuse even a partial refund as "they started the process". I regret using their services.