ConfirmoReviews of confirmo.net

Reply from ConfirmoJul 7, 2025

Dear Daniel, We’re sorry to hear about your experience and take your concerns seriously. To properly review what happened in your case, please contact us directly at [email protected] with the transaction details. Our team will be happy to investigate further and assist you. Best regards, Confirmo Support Team

Reply from ConfirmoJul 7, 2025

Dear Customer, We’re sorry to hear about your experience, but we would like to clarify the situation: The refund was processed exactly as requested, in USDC on the Ethereum network (ERC20). This is clearly stated on the refund form and on the invoice. Confirmo does not have visibility or control over how individual wallets handle token compatibility. As the funds were already sent from our side, we recommend contacting Luno support directly. They will be able to advise you on how to access or recover the USDC sent to your Ethereum address. For security reasons, please do not share your seed phrase with anyone. If you have further questions, feel free to reach out to us at [email protected]. Best regards, Confirmo Support Team

Reply from ConfirmoJul 7, 2025

Dear Salaar, We’re sorry to hear your dissatisfaction, but we’d like to clarify. The $20 you mention is our minimum recovery fee, which applies when funds are sent incorrectly (for example, using the wrong network or currency). This fee is clearly stated in our terms and covers the operational costs involved in manually locating and recovering funds that were not processed automatically. We understand it can be frustrating, but this fee ensures we can safely and efficiently assist with user errors. To avoid such situations, we encourage all users to carefully check invoice details before making payments. If you have further concerns or would like us to review your case again, please reach out to us directly at [email protected]. Best regards, Confirmo Support Team

Reply from ConfirmoMar 10, 2025

Hello Farhad, Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. It sounds like there may have been some confusion regarding the payment process. Our platform does not direct users to demo payments unless they specifically access our demo environment, which is meant for testing purposes only. If you were redirected to a demo payment instead of the intended purchase, we recommend reaching out to the company from which you were buying to ensure you are using the correct payment link. We’d be happy to assist you in understanding the process better. If you need further clarification, please contact our support team at [email protected] with the details of your transaction.

Reply from ConfirmoDec 3, 2024

Hi Christi, we are sorry about your negative experience. This situation most likely happened due to an underpayment from your side, which you then manually refunded on the invoice page. The invoice page clearly states how much the refund will cost you in transaction fees. Due to the relatively high fees on the Bitcoin blockchain, the costs of multiple payments can indeed add up. We will look into the UX side of things to prevent similar situations happening in the future, and we appreciate the feedback.

Reply from ConfirmoOct 21, 2024

Hello Driss, thanks for getting in touch. We are very sorry about your negative experience. We have reviewed the information and video you have provided to our support team. It clearly shows that when you copy the address from a Confirmo invoice, your computer pastes a different address into your wallet. This means two things. One is that you made a crypto payment to a wallet address that is not associated with our platform. As such, there is no way for us to recover your funds because we do not have access to wallets outside our platform. When making a manual (address-pasting) crypto payment, it is absolutely essential to double-check that the address you are paying to matches the one that is provided by the recipient, in this case the Confirmo invoice. With crypto payments, if you misplace even a single character, the payment will be lost. While we do have the capacity to recover assets sent to a different network than the one which was selected on the Confirmo invoice (since the funds eventually still arrive in our platform), this was not the case with your payment. Based on the video you sent us, your copy-paste led to the input of a completely different wallet address. This behavior is very odd, and the most likely answer is that your computer is infected with malware that changes the contents of your clipboard (the "place" where text or images goes when you copy it). This is indeed called a clipboard hijacker and crypto users may be targeted by it by malicious actors. We highly recommend that you run a thorough audit of your computer security. If left unsolved, you run the risk of losing personal data such as passwords, IDs and more, as the attacker seems to have already infiltrated your system. We pride ourselves on providing the best possible support to our merchants and their customers, but in your case we simply have no way of recovering the crypto payment. We are genuinely sorry for the inconvenience.

Reply from ConfirmoJan 31, 2024

Hello Ari, we are sorry you feel this way. Assuming you submitted the two required documents, your merchant account should be verified within 24 hours. Please contact us at [email protected] if you need any help with passing the verification process. We do our best to be transparent about our KYC. As a licensed European payments processor we are legally obliged to require certain basic documents from our clients to comply with applicable law. Although we are aware of the inconvenient nature of requiring your personal documents, over the years we have managed to streamline the process to be as simple as possible. Do not hesitate to contact us if you need any assistance.

Reply from ConfirmoJan 31, 2024

Hello Olesya, we are sorry to hear you had problems paying through us. Did you manage to resolve your issue with the merchant? Underpaid invoices are refundable and the merchant should be able to help you resolve the issue. Underpayments happen in times of higher volatility in crypto markets or due to high blockchain transaction fees. Please contact us at [email protected] if you need any further assistance. Have a great day!