Excellent
Based on 3,141 reviews
Contact Lens King Inc.4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discount Contact Lenses Online: Order the exact same lenses prescribed by your eye doctor at a discounted price. Buy contact lenses for all major brands at Contact Lens King®
Contact Lens King Inc. (contactlensking.com) has 3,141 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 142 reviews with 1 star · Clear filters
Annette W.
Website is EXTREMELY DIFFICULT. I gave up several times.
Reply from Contact Lens King Inc.Feb 4, 2026
HI. I do sincerely apologize you feel our website is difficult to navigate. If you could advise where you had difficulties we are happy to assist you.
K C.
Terrible service. Beware, they will not exchange or allow returns on contacts that can no longer be used due to a changed Rx. If you buy a year's worth at a time, and your Rx changes afterwards, they will only take back an unopened box, leaving you with what could be an 89 day supply of now unusable lenses Additionally, they won't exchange any unopened lens boxes. You will be charged a much higher cost. Additionally, 1800contacts does both returns and exchanges of their contact lenses.
Reply from Contact Lens King Inc.Jan 12, 2026
Hello, I sincerely apologize for the frustration this situation has caused. As explained during your phone call, contact lenses are classified as a medical device, and federal law prohibits the resale of used contact lenses. Additionally, because each brand and prescription of contact lenses varies in cost, we are unable to offer exchanges. While our return policy—agreed to at checkout—allows returns within 30 days, we made a one-time exception in your case and offered to accept any boxes that were factory sealed and free of markings. We understand how disappointing this may be, and we truly regret any inconvenience. Please know that Contact Lens King is required to follow these strict guidelines to remain compliant with federal regulations. Thank you for your understanding. Updated: Please note that each company policies may vary. Under Federal Law, contact lenses are classified as a medical device, and their resale is prohibited. For this reason, our company does not accept returns of any opened boxes. This policy was explained at the time of purchase and outlined in the terms and conditions, which you agreed to prior to submitting your order. If you have any additional questions or need further clarification, please let us know. We are happy to help
McInnis J.
Service de livraison mediocre aucune livraison livrer dans un temp raisonnable ils ont utilisé la pire société qui est fedex
Reply from Contact Lens King Inc.Oct 20, 2025
HI. I do apologize for your frustrations regarding delivery. Due to Canada Post being on strike the only other carrier service that would delivery to Canada is FedEX. I apologize for the inconvenience. Bonjour. Je vous prie de m'excuser pour votre frustration concernant la livraison. En raison de la grève de Postes Canada, le seul autre transporteur assurant la livraison au Canada est FedEX. Veuillez m'excuser pour la gêne occasionnée.
Sijia Y.
It was a disappointing experience. My eyes began to strain by the end of the first week of wearing these lenses. I understand the return policy doesn’t allow opened boxes, but how else would I have known the lenses wouldn’t work for me? It feels unreasonable and frustrating. I won’t be coming back and cannot recommend this product.
Reply from Contact Lens King Inc.Jun 23, 2025
HI. I do apologize you are having difficulties with the lenses. Since contact lens are a medical device we are unable to take back open product. Before purchasing, all patients are required to see their eye care provide for trials before finalizing their prescription. This ensures that you are getting the correct product that works best for you before purchasing.
Daniel “Dano” S.
Please be up front with your prices! It is infuriating to get hit with a HUGE processing fee at the very END of the transaction. Overall this practice makes me seriously reconsider doing business with your company in the future, which is NOT what you are looking to do.
Reply from Contact Lens King Inc.Jun 17, 2025
HI. I do apologize for your frustrations regarding the processing fee. We do our best to be upfront and transparent about all charges. As soon as you land on the product page, under the cost of the item it states: this item is on sale an not eligible for any coupons. A processing fee will apply. Once you click the 'read more', a popup will display explaining the fee and showing the price per box. You have multiple opportunities to read about the fee once the checkout process has began.
David
1. Very hard to see exactly what am buying. 6 to a package? Hidden on one early screen. Should be on product description at checkout. Simple stuff 2. Remembered credit cards impossible to actually use. I see it, it is correct, but does not populate. Webmaster should be embarrassed. 3. Discount coupon BM10 wouldn't work. And no I don't want to give you my mobile number. Sheesh. Get with the program. 4. Comment Submittal process--must give email? A. you have it, B. Why do I need to re-enter it? Two-factor process? for survey? C'mon, man?!
Reply from Contact Lens King Inc.Jun 9, 2025
HI. I apologize for your frustration. I would like to address your concerns in the order you have addressed them. 1. On the product page, where you enter your prescription, will have a bigger image of the product where you will see the qty per box on the image itself. 2. For security reasons we do not store passwords or payment information, it will need to manually entered each time. Therefor, if the credit card is being auto-populated it is from the device you are using. 3. The reason the code you tried using did not work was being your items were on sale. As it states on both the website and the coupon: offer cannot be combined. Your mobile number is not required to place an order it is there if you would like to receive coupons via text. 4: If it asking you to reenter your email, it is because the review platform you choose to leave a review on my require you to create an account, Contact Lens King is not requiring it again. I hope this clarifies some of your concerns. Thank you.
Erik S.
DECEPTIVE ADVERTISING AND THEY ADMIT TO IT on their website: "Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive." AND "we have made the tough decision to adopt the practice as well." THIS COMPANY IS WILLING TO LOWER ITS ETHICAL STANDARDS. WOULD YOU DO THIS TO YOUR CUSTOMERS/CLIENTS?
Reply from Contact Lens King Inc.Apr 28, 2025
Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, on the product page, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
Len D.
Deceptive advertising of a super low contact lens box price, they force you go through a lenghtly order process with uploading the prescription, then on the LAST order page they slam you with a $99+ processing fee. Dispicable.
Reply from Contact Lens King Inc.Apr 28, 2025
Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, on the product page, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
