Average
Based on 88 reviews
ContainerDiscounts3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
**COVID-19 Update 2/22/2021** Container Inventory and Pricing remains in a highly unstable environment. Our published pricing is based on our prime suppliers' inventory availability. Pricing and delivery times are subject to rapid changes based on market conditions. If your needs are critical to a specific timeline, please contact our support specialists in advance of placing an order. As of today, shipping container pricing has officially doubled in the last 120 days in some of our key markets, with rapid and unannounced price increases daily from our suppliers. This inconsistency is particularly problematic to our ability to project up to date pricing in our web-store, and the shortage of supply continues to cause delays on delivery lead times. ContainerDiscounts.com was built to be a marketplace for consumers to easily find and purchase containers online. Our platform is disruptive by design, and often not welcome by some of our competitors and suppliers. Our business model was developed to give some level of transparency and data to the consumer, to help make faster and more informative purchase decisions. Prior to this rapid change in market conditions we were executing that plan very effectively. The last 90 days has been challenging to manage supply and more importantly customer expectations. So what are we doing to correct some of these issues?- We have reduced our margins to help offset price increases. This includes setting markups at a flat rate versus pct% to better control consumer price increases.- In areas where stock is not available by our supply partners, we are offering referrals to local retailers that may have stock on hand. - We are verifying stock immediately after purchase, and presenting our consumers with available options if the exact stock is not available. - We are processing refunds as soon as funds are received from our merchant in the case of cancelled orders.We remain committed to the transparency Trustpilot offers our consumers. And
ContainerDiscounts (containerdiscounts.com) has 88 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 22 reviews with 1 star · Clear filters
Kelly F.
TOTAL SCAM COMPANY The told us 2 containers were available and we sent the money. A month later there are no containers. We were notified we would receive a refund, but have not received it after two weeks. I have sent numerous emails and made phone calls with no answer.
Scott H.
Stay away from this company! They will scam you. They will charge you then "forget to place your order". I called countless times and finally was delivered an absolute garbage container with holes and damaged seals and this was supposed to be a Cargo worthy container which i paid a premium for. I refused acceptance of the container and they are now telling me it will be up to 75 days for reimbursement FRAUD
Reply from ContainerDiscountsJan 16, 2021
Hi, Scott! We totally dropped the ball, and we fully understand how frustrating this process has been for you. It has been a nightmare for you, between our failure to communicate to your standards, to deliver a product that looks the way that you expected it to receive, and to deliver a refund for your order within a reasonable timeframe. We hear you, and we are committed to doing everything within our power to make this right. The 75 day turnaround time for reimbursement is incorrect, and that’s totally our bad for failing to clearly communicate what we meant: If you dispute the charge through your credit card provider, it is our experience that it takes on average, 75 days for resolution through those methods. This is why we tend to prefer that customers go through us for a refund instead. Upon checking my records, I see that the refund has already been processed on our end, and you have confirmed with us that it is pending on your end. In regards to the physical condition of the container you received and refused delivery of, we guarantee that our driver and the depot both inspected the container inside and out and verified that the seals were good and there were no holes, despite the cosmetic concerns about the container. Unfortunately, most depots are down to the bottom of their inventory stacks, and while those containers are inspected and have their condition verified by industry experts before they leave the depot, their appearances are a little worse for the wear than their newer counterparts. We apologize again that the container did not arrive the way that you expected it to, and we are glad that we were able to quickly process a refund for your order. We hope you’ll give us an opportunity to fill your container needs in the future and that we’ll be able to provide service that is consistent with your expectations moving forward. Thank you, Arielle & Team ContainerDiscounts.com
Mr S.
SCAM ALERT!!! Try to purchase a 40 foot container back on December 22nd 2020 3 times running the debit cards through to no Avail. Applied for a credit card and ran purchase through, Low and behold it goes through. Except one problem the price jumped $300+ In less than two weeks. Not nice. Will see how the rest of the transaction goes? Well today is Jan-6-2021 at 1pm central time. They had the gall to call me for a $450 price increase after payment Of $6000 after the $300+ jump, I hope crapy companies like this go bankrupt. Nice way to treat newly In listed NAVY personnel to store their stuff while serving this country. Shame on you. Canceled order. Jan-6-2021 4pm central time. Your reply is incorrect. The definition of a scam is when somebody pays FULL ASKING PRICE then you hold the product as hostage to get more money, That is the very definition of the word scam. Stop using CV-19 as excise sick and tired of it. Stop trying to use words to justify your scam. I suppose you want me to go to Walgreens and get to I tunes gift cards to make up the difference?Or do i get the Nigerian Prince That owes me 40 million dollars involved.UPDATE. January 21 2021, still have not seen charge back on credit card.
Reply from ContainerDiscountsJan 6, 2021
Hi Scott! As a prior enlisted airman, I appreciate your service to our country. I am sorry to hear your transaction did not go as anticipated. Unfortunately, Covid has not only left our friends and family ill, and taken many lives around the world, it has caused a shortage and demand on shipping containers. This is due to individuals' lives changing daily. This has also impacted our industry as a whole. The price of containers right now in the United States are unstable and changing every 48 hours in our smaller markets as we discussed on the phone together yesterday January 5th. From the 22nd of December to today, the price of your specific container increased $750. I understand the impact that has on you, as well as the rest of our customers undergoing the same scenario in this time of need. Please know our goal is to be transparent with you and within a timely manner. Your purchase was made on the 4th and we helped you cancel by the 6th because of cost difference. This is not the definition of a scam and we appreciate the opportunity to serve you. I hope to see you in the future. Sincerely, Ari & The Containerdiscounts.com Team
Chance G.
I purchased a new one trip double door. They gave me option of tan or black. I chose black. But recieved tan, plus new one trip was 5 YEARS OLD paid over 4 grand got ripped off.
Joe K.
Vary horrible service. Did not get my containers on time and was lied to multiple times about delivery and cost. Will never buy from them again
Reply from ContainerDiscountsOct 14, 2020
Joe, First, thank you for the opportunity to work with you again on your second transaction of containers. Our team as well as our drivers appreciated your patience, and hard work over the past few weeks. Your willingness to help find drivers, and a one point a crane operator went up and beyond the usual protocol for a customer to receive containers. The situations presented during our deliver attempts to you were very unique. Second, integrity is most important to us as it is one of our core values. If you feel deceived or lied to, we apologize for this miscommunication. This is something we will address and will always work to improve. Joe, at the end of the day, all four containers were delivered and we truly do hope to see you again in a better light. Thank you for taking the time to write this review. Sincerely, The containerdiscounts.com team
Angry C.
I was quoted a price and paid for the container only to receive an email that there was not a container available for the quoted price and that delivery would also be more than quoted.
