Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 191 reviews with 3 stars · Clear filters
Cheryl C.
Lack of communication - There was apparently a delay with the order with the frame. This is something that should have been relyed to the customer. Especially when priority mailing had been paid. However, once shipped I did received quickly
Lisa W.
Disappointed there is restocking fee for returns.
Chris W.
Individual who put glasses together put lens in unevenly had to go to another option in state to adjust them.
JC
Glasses are great! However, a previous order was cancelled because the frames were out of stock and I was never given back the coolpoints from that order
Mary
Prescription in the lens was all wrong, but they were very helpful in getting it corrected
S. C.
Shipping was a little slower than expected. But all other services were fine.
Brendan G.
I am completely satisfied with the product. But it took very long to ship.
Mohamed Y.
I liked the price but the wait was far too long...I ordered on the 18th of January and received my son's glasses on the 4th of February.
