Great
Based on 50 reviews
COOLGEEK4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COOLGEEK is a design-led lifestyle audio brand creating CD players, turntables, speakers, and modern audio objects for everyday living.We believe audio products should not only sound good, but also live beautifully in the spaces people call home. Our products are designed to be heard, seen, and lived with — combining sound, form, materials, and spatial design in a more considered way.Sound, Made for Space.
COOLGEEK (coolgeekaudio.com) has 50 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 35 reviews with 5 stars · Clear filters
Rachel T.
Had a fault with my M1 CD player the sound was very bad. I emailed Coolgeek and they responded quickly they asked me send short video of the sound and the CD player working. They sent out the middle part and the player is perfect now. Coolgeek updated me about everything would 100% recommend Coolgeek.
Andrew M.
I ordered one of their picture frame CD players and had an issue with it not actually being able to play anything. So I emailed them about my situation, they asked me to film and send it to them to analyse, then they sent me a replacement part. But throughout this, they were the most polite and easy to communicate with company I've ever come across in my life. I even mentioned some observations which they took notice of. I honestly wish more companies were as nice and helpful as these chaps.
cedric I.
I always wanted this eversince it came out in the market. Looks very well-built. No flaws in craftsmanship. Love that it has a rechargeable battery and has bluetooth connectivity. This can be hung on a wall without cords. A functional work of art. The customer service is king. Will be buying more.
Matthew H.
I ordered the M1 CD Player - great looking product, easy to connect to Bluetooth speaker. Item was initially delayed due to an issue with the carrier. Really fast response from Cici in customer care who looked into it and then provided regular updates on progress until it arrived. Very impressed with the customer service - would recommend 👍🏻
Duke Y.
My player had a problem reading the table of contents. I contacted customer service and they sent out a replacement part. I was back listening to music in a few days.
Robert K.
My cd player arrived perfectly packaged I had to assemble it but it’s only inserting the mother board on to 4 very strong magnets that hold it in position and put a sliding door in to position Mine originally had a fault whereby it wouldn’t play my disc I emailed the company and without too many questions they despatched a new motherboard These things happen now and again with sensitive electronics with any company Very happy outcome Very happy customer
Kamaran A.
I had some initial problems with my M1 unit, I explained the issues which were handled professionally and quickly. I'm awaiting my replacement parts and hopefully all will be well again.. customer service has been excellent so far. Thanks!
Keith S.
Received the product right away. I did run into a couple of issues at first, but the company corrected them quickly and made everything right. Overall, a great company to work with and I appreciate their responsiveness.
