CoolibarReviews of coolibar.com

j'ai commandé des articles qui ne convenaient pas, j'ai déclenché une procedure de retour dans les règles.On m'a indiqué que sur 168€ on me rembousait 158€, soit une retenu de 10€ pour le retour ce qui est normal. J'avais payé par paypal, n'ayant pas de nouvelle, j'ai déclenché un litiges auquel je n'ai pas donné suite, car Coolibar m'annonçait me rembourser les 158€,je ne les ais jamais reçu, Paypal les a recontacté plusieurs fois mais il ne réponde pas. N'acheter jamais sur ce site cela s'appelle su vol.

I bought an umbrella at 50 dollars and the handle got jammed and wouldn’t open at the third use. My last package says delivered but was not there. They were not willing to make any amends and kept saying it was delivered. This is a company of scam. How effective would their products be if their service is of this abysmally poor quality?

Do not buy from Coolibar. Their customer service is terrible. They do not exchange sizes so you have to pay for returns and then pay to purchase a new size. If you purchase during a sale you will then pay full price. They send generic email. Zero personal messages or care. I returned my entire order as I do not want to support a company with such bad customer service and policies.

They deserve 0 stars. Ordered my hat express and a week later they still haven’t gotten my shipping label ready. So, they had me pay extra to get it sooner and are just taking their time. Do not trust this company POS

Wish I could put zero stars. My order never arrived, no resolution with the company.

Ordered a blue denim-colored golf fedora. Received an off-white xxl beachcomber hat. Seems like a shipping fee scam as they want to charge $6.95 for processing the return. Such a huge miss. I cannot believe this was not deliberate.

Can I do zero stars? I bought 4 or 5 items, and wanted to return 2. I read the packing slip for instructions - old school! And I did exactly as they said. I filled out the form, I put the items in the bag and I shipped it back to the address they had on the form. Just like they said. I have the tracking - they received it. But they lost it. And when I asked about it they said "you didn't use the online return system, so we don't know where the package is. No product. No return." These people are the worst. Just the worst.

I ordered a dress from Coolibar that did not match their sizing chart. It was a medium but fit like a large. I live in Canada and, before returning, I asked for a shipping label - assuming they would be covering shipping, as I asked them to do, since the dress was mis sized and, also, I had been disconnected from a call after being on hold for 20 minutes with customer service. I was about to go to the U.S. and could have shipped from there, had I known they would charge me for shipping from Canada. I sent the item with the label provided and was told that the refund would occur within 7 business days. After 13 business days, I had not received the refund. I was in touch with them, the refund ensued, but it was $40 CDN short. When I inquired, I was told that this was the cost of international shipping through a third party. They refused to refund me, told me to take it up with the third party, then said they would contact them on my behalf and I would hear within three business days. Six weeks later I'd heard nothing - when I contacted them again they said that they did not refund the cost of shipping. Back to square one. I'm challenging the fee through my credit card as their policy was not transparent re. lack of full refund. I spent needless hours dealing with their customer service. I have ordered a lot of clothing from Coolibar but I don't intend to deal with them in the future - extremely poor customer service/client loyalty.