Great
Based on 429 reviews
Cooper Cases4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to extend the life of tablets by providing quality protective cases at fair prices. We emphasize functionality in our product line so that tablet owners can use devices in more ways and more places – whether on the beach, in the car, outdoors, at home or in the office. At Cooper Cases, we make customer satisfaction our #1 goal, attending to individual customer needs as quickly as possible. Our hands-on approach is based on delivering satisfaction to all clients.
Cooper Cases (coopercases.com) has 429 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 307 reviews with 5 stars · Clear filters
AMANDA E.
Oh my gosh, fabulous product, fabulous company, great service. Bravo Cooper Cases. You Rock!
Reply from Cooper CasesOct 29, 2020
Hello Amanda, Wow! We are thrilled to know that you love the product's quality, and it even exceeds your expectations. Thank you for sharing your experience with everyone. We look forward to having business with you again in the future. Have a wonderful day, and stay safe! Best regards, Rafhael Customer Support Specialist Cooper Cases
JJ
Brilliant cases and customer services when needed.
Reply from Cooper CasesOct 27, 2020
Hello JJ, We are thrilled to receive such feedback from you. Customer satisfaction is what we aim to provide. What really matters is that you are happy with your purchase and serves its purpose. Thank you for choosing Cooper Cases. Looking forward to having business with you again in the future. Have a great day, and stay safe! Best regards, Erma Head of Support - Cooper Cases
Carolyn M.
Hi - I am in awe of your kind and gracious service to me in replacing case and keyboard when the wrong size for my tablet was ordered in error - FREE OF ANY CHARGE! When I opened the package I was a bit taken aback by how small the keyboard is but here I am typing away and it is FABULOUS - comfortable as the bigger one. Delivery was quick, packaaging more than adequate and I am truly grateful for how I have been treated. You have the very best customer service I have ever experienced. God bless you!
Reply from Cooper CasesOct 27, 2020
Hello Carolyn, I really appreciate you leaving us with sparkling stars and high regard for the product and service you received from the team. Our company values put customer satisfaction as the top priority, and we are very committed to our customers. Your review confirms we have achieved this sole mission - to provide a happy buying environment online. 😊 Thank you again for being an awesome customer! ⭐️ Best regards, Erma Head of Support - Cooper Cases
D.L. W.
I purchased a new Cooper Desk Pro XL from Amazon USA. However Amazon were unable to ship internationally, I had to cover the expensive shipping fee via a shipping company from America to my country which was twice the price of the desk. Amazon assured me that the quality of the desk was new, but just the packaging had been damaged. To my dismay I was sent a desk that was used and damaged. It was an unpleasant experience which I relayed to Amazon who refunded me the cost of the desk. However, since I had covered the shipping fees, I had essentially lost twice the cost of the desk. Only by paying another 4 times the desk price for the return shipping and shipping for a new desk I would only then be able to get a new desk. I was unwilling to do so. I accepted my loss and contacted Cooper Cases to report my experience. After some communication Cooper Cases were upset and quite adamant that they do not want their customers experiencing this kind of quality and service with their products. Hearing my issues, Cooper Cases have since sent me a replacement desk at no cost. I have found Cooper Cases to be a truly exceptional company that is willing to listen to their customers and spend their energy and efforts delivering their best quality.
Reply from Cooper CasesOct 12, 2020
Hello Devon, I really appreciate you leaving us with sparkling stars! Our company values put customer satisfaction as the top priority, and we are very committed to our customers. Your product review confirms we have achieved this sole mission - to provide a happy buying environment online. 😊 Thank you again for being an awesome customer! ⭐️ Have a wonderful day, and stay safe! Best regards, Erma Cooper Cases - Head of Support
Linda
A few months after my purchase, I could not pair my blue tooth keyboard with my iPad. I tried everything... Recharging the keyboard with two different cords, etc. I could not get the blue tooth keyboard to pair with my iPad. I had registered the keyboard when I bought it and there was a 365 day warranty. When I contacted Cooper Cases, the company was excellent. Technical Support worked with me to try figure out the problem, and when it seemed that it could not be fixed, a new keyboard was sent. The replacement keyboard arrived within two days. This company stands behind their products.
Reply from Cooper CasesOct 6, 2020
Hello Linda, Thank you for the product review, and I am sorry to hear about the keyboard's situation. Bluetooth keyboard connectivity interruption usually happens when an IOS update takes place. There is an easy fix in situations like this. We will have to ensure the Operating System is updated, forgetting the Bluetooth and simultaneous re-pair attempts as your Bluetooth keyboard is trying to register your iPad's updated system. There is nothing wrong with the keyboard nor the iPad. Sometimes, with the new update, the device's memory gets refreshed, and pairing can be challenging. Moreover, I really appreciate that you have a high regard for the service you received from the team. Our company values put customer satisfaction as the top priority, and we are very committed to our customers. I understand the level concern, and your peace of mind is our topmost priority, so I am reaching out to you via email to provide more information. I am looking forward to hearing back from you. Best regards, Erma Cooper Cases - Head of Support
Rick R.
Great product
Reply from Cooper CasesSep 16, 2020
Hi Rick, Thank you for giving us a shot, and even more for leaving us 5 stars. Being a small company, some of our customers are referred to us by existing customers and we are all so happy to know that we did great with the quality of the products we produced. We truly appreciate you! If you have any questions regarding the item please do not hesitate to send us an email. Our team will be more than happy to assist you. Have a wonderful day and stay safe! Best regards, Rafhael Customer Support Specialist Tablet2Cases
Ilana M.
We just received our second cooper case. We have used the previous one for a few years with no issues, on a different device. It is clean, sturdy and fits our iPad snuggly. Very pleased!
Reply from Cooper CasesSep 15, 2020
Hi Ilana, We're really happy to hear our Cooper Dynamo rugged case exceeded your expectations. Your product review will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture. Thought I'd reach out and let you know. Thank you again from the bottom of our hearts! 🙏 Best regards, Erma Cooper Cases - Head of Support
Liv
Worth the wait! Super sturdy but not heavy or bulky. Perfect size for 15in laptops - plenty of room for eating and drinking with it on there. Looks nice too!
Reply from Cooper CasesSep 7, 2020
Hi Liv, Thank you for the amazing review! It always makes me (and the whole team) super excited when customers are so happy they tell the world about their buying experience with us. Your satisfaction with the purchase matters most, and the review you left for the Mega Table confirms we have achieved this sole mission, which is to make your remote working/Studying a lot easier! Thank you again for being an awesome customer! 😍 Best regards, Erma Cooper Cases - Head of Support
