CosmoprofReviews of cosmoprof.com

Went at the start of a : day sale to purchase one litre of shampoo ! They ,didn’t have the specific one I wanted asked the girl at the front for some help on the shampoo I wanted to purchase ,she said it’s out of stock sold out ,couldn’t promise me if or when it was coming in we’re very rude and unprofessional .worst customer service I’ve ever had the displeasure of being privy to ,will never sho p at the century location as the ppl there are beyond pathetic af being helpful or polite as they are void of any shred of human decency or personal integrity .

If I could give a zero star I honestly would, I’m beyond frustrated and I’m not a big poster when it comes to unsatisfying bad reviews I just don’t patronize the business if that’s the case. However I am a salon small business colorist local owner and licensed professional who shops cosmoprof because of convenience they offer and they carry the professional product I have to have to serve my clients, they clearly offer same day delivery with a FEE and tip inclusive to have it delivered same day ON THEIR WEBSITE WHEN YOU ORDER, and that’s a complete lie unfortunately, ! It’s been twice this week once on the 20th and then Yesterday as I’m still currently waiting….that I have not yet received my products I paid tip and fee for both shipments for same day delivery option and yet to get?!! The one on the 20th didn’t show up until the next morning!! No phone call nothing! My salon is only open by appt only and therefore I have to have it delivered on the days I know myself or someone is there to meet for the delivery!! Being as why I intentionally pay extra and order for SAME DAY OPTION when someone is there to recieve it! Last week I had to drive an hour at 8am the day AFTER the delivery was paid for to come to the salon and meet a driver who finally decided she would show up to my salon door and of course we weren’t opened then?! ! That’s why I paid for the day before SAME DAY for it to come! Today I am STILL CURRENTLY WAITING as we speak to get my order from yesterday MORNING for a large order of products I needed for yesterday!! That I now don’t even have for today working memorial weekend fits ins!! No he has even filled it yet much less picked it up!! I’ve got no email or updates either time with any correspondence to let you know an update or that it is or isn’t coming as YOU PAID FOR? That’s horrible customer service- I’m livid at this point because I just spent 18 mins on hold just now with the store associate who is obviously needing new MANAGEMENT at this location because they snipped at me to hold please about my order because she was the only one working and she was to busy with customers in the store and then never came back to the phone?!!’ This is not acceptable!!! On any level! So i still don’t know why and when my order is coming and i have to call back sit on hold again and they’re only open 12-4 today Sunday,,,,, so. I have only 3 Hours now to see if my order can be taken out by today) shaking my head….knowing tomorrow is a holiday! I might as well waiting for regular shipping ups!!! If you offer same day deliver option ON YOHR WEBSITE then it isn’t the customers problems if you can’t honor that with whatever delivery service they are partnered with!!! I paid for it as the customer and they offer it on Their WEBSITE as an option and say nothing about it’s not their problem if a driver doesn’t come by and do the pickup??)) someones dropping the ball and there’s a huge disconnect somewhere…, it’s cost me appts this past week I couldn’t do without their product on the day I paid for it and time and tracking my boxes down, checking the site multiple times for it to be updated, sitting on hold last week and driving to the salon on my day off!!! I’m done with it. I’ll be Calling cooperate Tuesday and it’s memorial weekend now so I probably won’t see my order now until Tuesday!! Do not give this business your money and expect decent service as a professional stylist smh -I i understand times are tougher and people don’t want to work, and it’s a hard to get help, but stop offering a service you can’t honor!! That’s not right. I’ve spent extra for the convenience of the same day I never even got and I had to move ladies appts-costing my income,

I'm done with cosmoprof! When you order online half the stuff is out of stock, the topper is when I put a order in they had a sale on joico dual packs for 33% & when I checked out the 33% was what I got them at but when they shipped it they charged me full price! When I called to discuss this Noone would confirm their website sale! When I know what I saw! Went on salon centric & found them for half the price along many other items I use to get from cosmoprof! They will never get another penny from me!!!!

Rude and Condescending Employee in Bonita Springs,Fl. An Employee named Rachel. Condescending in tone to customers and co-workers. Very argumentative. She needs to be retrained. Left without purchasing anything. I was completely turned off.

Bad customer service They keep charging me and they messed up my credit score, they horrible and very rude , calling them and someone answered from India as a customer service person , no English at all , the worst card I’ve ever had Don’t do my mistake guys this is a scam company and credit They steal my money and keep sending me bills .

Babett Krueger - Owner of Main Street Salon and also a customer of Cosmoprof for 3 decades spending thousands at their company each year and this is how I’m treated. I’ve had it with this company. They sent me a box of lotion that I did not order. When I got it, my card was charged so I disputed the charge as it was not authorized by me. My card gave me a conditional credit. They still sent me a bill AND late charge for this claiming they paid my card and credited me as well. I have my card statement to prove I did not get credited by them. I called like 4 times, being on hold up to a 1/2 hour, and they say they will call me back and never do. They literally stole $240 from me and if they would take 5 minutes to look at my card statement they would see this!!!!!!! I’ve had it and most of my business will now go to salon centric.

I would leave no star but cannot comment if I do. First off it is not at the strip mall it claims to be took 2 days to find it. It was at a Firestone shop and they have a little shop at the end. When I went inside I was the only customer and the employee was helping me, iv walked Around looking at different items and I was finally done. As I was Checking out the lady asked for my license I asked her why she needed my license she said your cosmetologist license..I told her I was just a customer she said I can't sell to you. Well maybe when you were making your sales pitch on all the items I was buying you could of asked me that and saved me an hour. She was very unprofessional .. now I know why I was the only customer in the store and why you rented a little spot in a tire store you don't make enough revenue to rent anything better.