Costa SunglassesReviews of costadelmar.com

Don't worry I will never by pair of costa's again I have 5 pairs sitting here broke that Costa didn't warranty.  Costa used to be a stand-up company but now they are all cheaply made now and don't stand behind their products or workmanship!

I have a pair of Fantail 580p sunglasses where originally the ear piece rubber fell off both sides, so I submit a claim. Does not fall under warranty. So, I continue wearing until the rubber nose piece falls off. I submit another claim, and guess what - denied. But, I could purchase the same sunglasses for $106. Why would I do that when they fall apart? These were a gift, and I am just trying to fix them. I have 4 pairs of Costa's - and I will not purchase another pair. Horrible customer service, and the only solution is for me to purchase another pair of the same defective sunglasses? No thanks.

I bought a pair of sunglasses a while back and over time the rubber nose piece cracked and came loose. I reached out to Costa cause I thought they had a good warranty well I was wrong! They tell me my glasses are no longer made and neither are parts for it but yet on their website they still have them. They send me a code for 50% off a new pair which I thought was great till I went to use it on a new pair but it didn’t work as their are so many restrictions and exclusions that no pair I like are eligible. If they would have done right by me they would have had a loyal customer that buys 4 pairs every 3 months for me and my family.

I’ve been a long-time Costa customer and take great care of my sunglasses—, 4 pairs alone all are $250 $300 per pair—which are in pristine condition with no scratches or signs of wear except for one major flaw: the nose pieces deteriorated and cannot be replaced. This essentially renders both pairs useless. When I contacted customer service, I was offered only a 50% discount on a new pair. That’s not exactly appealing when you’ve already invested over $600 into what is marketed as a premium, exclusive product. The interaction I had with their live chat representative, R$&@@&o, was particularly frustrating—dismissive, demeaning, and lacking in any real effort to help. It almost felt personal, as if asking for a reasonable resolution was out of line. It’s incredibly disappointing that a brand like Costa, with such a loyal following, can’t stand behind its product in a more meaningful way—especially for a known and recurring defect like this. I’ve since moved on to Bajío sunglasses, which are American-manufactured and assembled in Florida, and I couldn’t be happier with the quality and service. Costa used to stand for durability, performance, and service. Sadly, that’s no longer the case. I won’t be returning as a customer—and I hope others take note before making the same expensive mistake.

I am on my 3rd pair. The first fell apart and they sent a replacement which are now falling apart after 2 Years. In the mean time I bought another pair which I have had for 3 years which I had ordered with camouflage frames and e also falling apart. The frames of these glasses do not hold up. They won’t replace because they are out of warranty. Save yourself the trouble spend a little more and buy Maui Jim’s. I have had drug store glasses last longer than Costas.

BEWARE!! Sunglasses are now cheaply made and they do not stand behind there products. I own three pair of there sunglasses and have been loyal customers for over seven years. I sent in a pair of my glass lens sunglasses for what they made it seem like a repair. The rubber nose piece and the rubbed ear protectors on the arm all came off. I sent them back in the original box I got them in and they sent me a bill of more than what it would cost to buy a new pair. They also destroy the pair you send in. My lenses were perfectly fine. There products are JUNK! Since they have be bought by corporate the service and product are garbage. BUYER BEWARE. There are several better brands with better quality and customer service.

NUMÉRO DE COMMANDE 7689751375917 J’ai renvoyé une paire de lunettes achetée chez Costa, et ils ont tout simplement refusé de me rembourser sous prétexte que ce seraient des contrefaçons. C’est totalement aberrant, surtout que ces lunettes venaient de chez eux à la base ou d’un revendeur sérieux. Aucune preuve fournie, aucun dialogue possible, juste une réponse sèche et accusatoire. Résultat : pas de remboursement, et des lunettes que je n’ai plus. C’est tout simplement un scandale. Fuyez cette marque si vous voulez éviter les mauvaises surprises. Leur SAV est inexistant, et leur politique de retour est à sens unique.

Trying to order glasses for 5 days now. Their site has an internal issue, they said it was our bank- called the bank- the payment hasn't been requested. Called them back and was told by a new person, "Oh yes, we are aware of this problem in our system, just keep trying." Somewhat frustrating trying to make a purchase and they can't/won't help when calling in. Glasses are great- online ordering not so much.