Average
Based on 1,500 reviews
Costa Sunglasses3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the first manufacturer of color-enhancing all-polarized glass sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability. Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for outdoor enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its purpose to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable and water-friendly materials to its Kick Plastic initiative, IndiFly Foundation, and meaningful partnerships with mission-aligned organizations, Costa encourages people to help protect the Earth’s natural resources in any way they can. Find out more on Costa’s website and join the conversation on Facebook, Instagram, or Twitter at @CostaSunglasses.
Costa Sunglasses (costadelmar.com) has 1,500 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 496 reviews with 1 star · Clear filters
Bradley R.
I bought a $275 pair of Costa sunglasses in July 2021. I have a cracked lense. I was denied any warranty work as they said my warranty had expired. They offered to replace the lense for $125. This is really poor customer service. My local optometrist no longer sells Costa because of poor customer service.
Alan T.
In 2020 I spent £500 on prescription, glass Costa sunglasses. This is a second review since, a year on, nothing has changed re Costa. Its customer care is non-existent. The UK rep no longer services Costa, you can no longer buy glass sunglasses on line and I am unable to upgrade a prescription lens. In addition, the rubber on the legs falls off in no time. Luxottica are impossible to contact. I hope another company steps up to replace an otherwise strong product! If you live in the UK, don't even consider buying Costa!
Matt R.
Terrible sunglasses I paid 260$ and assumed I’d be getting a nice pair of sunglasses wrong!! everything shows up in these lenses they get greasy and foggy all the time and the frames seem very cheap and weak. Will stick with a solid sunglasses company like Oakley.
Kj R.
My husband got a pair of sunglasses for Christmas, we had an accident & they broke not even a month later, we tried to get them fixed but they was 127$ to fix the glasses after they were purchased for 259$. This company is a rip off, & all they want is money, these are supposed to be “quality” glasses but as soon as they fall off your face & hit the ground, they’re done for. Why do you charge so much for glasses & not make them decent quality…? Or let alone offer to fix them for cheap?
Stephen M.
Crappy customer service and overpriced sunglasses. Costa is out of parts and requested I "Keep and eye out for parts on their website". Costa / Luxottica: This is horrible Customer Service. You lost another customer.
Mike H.
I bought a pair of Costas last year at the boat show in Florida. The arm broke and the company denied the claim and didn't offer a replacement part but instead offered me a chance to buy another pair. No Thanks! Cheap China plastic!
Mauricio L.
Update: I bought a pair of SMITH throwing away my costas Please do not buy these glasses. They lie to the customers about their warranty program!!!!! The cracked lens I was denied warranty never again. They are misleading customers. I bought them November 22, 2021, for Christmas
MJ
Have owned 3 pairs of Costas over the years and had only 2 warranty issues over the years and every time it was handled beyond my expectations. Recenty I submitted a repair for a cracked lens for a pair I bought 9 months ago, and the claim was denied. (They said I can buy a lens for $125 plus shipping). My wife has 3 year old Maui Jims and they charged $75 for Both Lenses Replaced, Temple and Nose Pad Replaced and Cleaning & Alignment. I tossed the Costas and bought Maui Jims. Costa has sold to Luxottica and customer service is now garbage.
