Costco TravelReviews of costcotravel.com

Poor customer service. Once your travel date changes, working with Costco customer service is hell. Their process and service are terrible. You will face pain every where with them. Server hours of discussion are required to resolve your issue, and there is no guarantee that it will be resolved.

Extremely poor customer service. Spent 2 hours and got no help.

I am an executive member with Costco for last 12 Years and I booked all holiday packages through Costco, untill now - not any more. Costco customer service does not own the problems, they would ask the customer to work with the companies directly - which is a total waste of time in a holiday where we are paying by hour. Expedia does better job, they own the problem, fix the issue and call back as customer can enjoy the time in holidays. World has moved on Costco, time for you to change.

I booked a trip to London through Costco Travel. I could have done it about $1,000.00 cheaper on my own but figured it would be nice to have the ability to use costco customer support if anything went wrong. When the second leg of our return flight was cancelled by the airline and the airline would not rebook us for 2 days, I called Costco for help. I was told that since it was a weekend there was really nothing they could do. I asked about the trip insurance I purchased with Costco and was again told I would have to call back on Monday. Well, I had to be home by Monday so I rented a car and drove 9 hours home. I am now being told by the airlines that they cannot issue a refund and that I have to go through Costco. Costco says it will be 1-2 weeks before anyone is even assigned to help me. The insurance I purchased through Costco is telling me, that despite having coverage for alternative transportation due to a trip interruption, a rental car is not included in that coverage. So in the end, I would have saved money and had better customer support if I had booked everything directly myself instead of going through Costco.

Booking a rental car reservation with Costco Travel is useless. I booked a reservation for Spring Break travel 3 months in advance only to be called by local AVIS/Budget that the car I "reserved" is not available. AVIS/Budget said I didn't pre-pay reservation so I'm just stuck with what's available. The Seinfeld skit is real. Costco is great at making reservations, but not "holding" a reservation.

I had a very disappointing experience with Costco Travel and would not recommend them. We booked a resort stay through them in September 2023, but they gave us the wrong room. We missed out on the room we actually wanted for 3 of the 5 days of our trip. Instead of taking responsibility, they blamed the resort for the mix-up. On top of that, our car rental was a disaster. The car we received was dirty and had no windshield washer fluid. I had to wait two hours for them to clean it because they had no replacements available. When I finally got the car, I drove off on a rainy day, only to realize they still hadn’t refilled the windshield washer fluid—making highway driving dangerous. After the trip, I contacted Costco Travel, and they were apologetic, offering a 3-day Budget rental voucher as compensation. However, when I went to use it, I was shocked to find out it had already expired. Costco Travel refused to do anything to correct the situation despite multiple calls and emails. If they issue a voucher as compensation, they should at least ensure it’s valid for a reasonable amount of time. This experience showed a complete lack of accountability and customer care. I expected better from Costco, but after this, I will be booking my travel elsewhere.

Not reliable. Costco will not take any responsibility for the hotels they offer even when the hotel is covered in black mold and a health hazard. Long waits on hold to get in touch with customer service in the phone and only available to be called at office hours (so if you are travelling out of their office hours you’re in your own). After speaking to several customer service reps over several days, it is very apparent that they just follow a script and no problems get resolved. Impossible to get anyone to take anything seriously and being given different information every time we call. Also being told nothing can be done until you have completed your trip (defeats the purpose of having customer service at all). Avoid

Booked a cruise and was sent the confirmation which included a room that we didnt want, ie an infinity balcony rather than an open balcony. I rang and cancelled the holiday and one month later still no return of my deposit. I would never attempt to use them again