CoveradoReviews of coverado.com

Reply from CoveradoMar 18, 2026

Please tell us the order number. If the email address that you left is correct, you would receive the notification from the system (please check your spam folder too). And we have NO access to change an order amount to the payment platform. Please send the email to [email protected] or message us on the website. We absolutely help you to check all the details. As the brand, we have lots of fans and we are trying to expand our businesses to more countries. It's NOT necessary to cheat our customers. Sincere is the most important for all. Thank you!

Reply from CoveradoDec 18, 2025

UPDATE: You received the refund but still receive the item. And then you didn't reply us. Is this really how you do things? You got everything and gave us a negative review. People also need to know the truth. Monday, 12/22/25 1:48 AM On the way CHARLESTON, WV 8:42 AM At local FedEx facility CHARLESTON, WV 9:04 AM On FedEx vehicle for delivery CHARLESTON, WV 11:44 AM Delivered Left on porch. ----------------------------------------------------- Really sorry for the wait. First, we believe that we need to make an explanation: We got the tracking number from the carrier and they picked up the package. But they didn't update the tracking details in time on their Network. It doesn't mean that we didn't ship the package! There are some issues with the carrier's Network, especially during peak season. We sent the label and the package to the FedEx on December 13 and the carrier picked up the package but FedEx didn't update the tracking details in time. Both the sellers and buyers are affected, You need to know, it's so bad for us if our customers didn't receive the package because we paid the shipping fees to ship the packages. As sellers, we hope that customers can receive their intact packages as soon as possible, so that our products and services can be appreciated. In this peak season, we noticed that the shipping details was updated late on their Network. And we contacted the shipping company and are still waiting their reply. We are trying to solve this problem. Thanks for your patience and time!

Reply from CoveradoJul 1, 2025

Update AGAIN! We sent you all the screenshots and the response from the shipping company. And I just checked the tracking details. The package was delivered to you successfully. It took about 4 business days for the delivery. In total, 6 days. ( As our website stated, in general, it will take about 3-7 days for the delivery.) Delivered July 2, 2025 at 9:22 AM EDT Out for delivery July 2, 2025 at 8:29 AM EDT At Veho facility July 2, 2025 at 4:30 AM EDT Columbus, OH In transit July 2, 2025 at 12:44 AM EDT Indianapolis, IN At Veho facility July 1, 2025 at 2:16 PM EDT Indianapolis, IN In transit July 1, 2025 at 1:41 AM EDT Philadelphia, PA Arrived at Veho facility June 30, 2025 at 11:41 PM EDT Philadelphia, PA Veho received order information June 26, 2025 at 4:53 PM EDT The package was sent to the carrier by the shipping company on June 26 but the status was not be updated in time in their Network. The shipping company replied, "The package was handed over to the carrier over the weekend. Since regional carriers typically do not ship or deliver during weekends, this has caused a delay in tracking updates." Please check our emails. Thank you! Have a good day! Update: OMG. Why did you just think that? Have you ever been scammed by other sellers? You don't believe all the proofs that we provided. If you were cheated by other brands before, maybe I can understand you. You don't know the trust is the most important thing for our brand. We take every customer's request seriously although we may reply a bit late. The shipping company replied us "The package was handed over to the carrier over the weekend. Since regional carriers typically do not ship or deliver during weekends, this has caused a delay in tracking updates." The screenshots that we sent are real. You can contact the shipping company and the carrier to check all the details. We explained all the details and we just don't know why the shipping company used the carrier "Veho" to deliver the package. Even you just don't believe us, we don't know say anything except providing all the evidences. Thank you! ---------- Dear customer, Have you contacted us via our official website? Our webstie customer service team is always here for you. In general, we reply the messages and emails within 24 hours in business days. If you didn't receive the package, please contact us via [email protected] We will give you a solution asap. Also, many customers place the orders via the third marketplaces. We need to contact the relevant teams to get the solutions. Thank you!

Reply from CoveradoJul 1, 2025

Dear customer, Sorry to hear that. We just used your name to check the order details. And we noticed that we have refunded you and gave you a confirmation email in time. Sometimes, due to the high volume of inquiries we handle daily, there may be a slight delay in processing refunds. But for this order, we replied your email and gave you the refund within 24 hours. Thank you!