Cozy EarthReviews of cozyearth.com

The Linen Bamboo Sheet Set had a defective pillow case. They stated because it was on sale it is not under their warranty. It only lasted a couple months and it was ripping at the seam. I have had other brands of sheets last years without ever ripping. I would never buy from this company. They obviously manufacture different quality products.

Wish I could say my purchase was fantastic but after paying so much for 2 items, it took cozy earth almost 2 weeks to ship and receive my items. Once I got my order I received two different shades of black for my set. Seriously my shirt is a different black shade than the joggers. I can't even return the items and I'm at a loss. Customer service was less than helpful. Will be putting in a claim with my AMEX. Cozy Earth is not worth it at all.

I returned a men's shirt in May. Since June 3rd I have trying to get my money back. I have had 2 emails from Ethan apologizing and saying they would fix the problem. Now I am getting emails telling me to return the shirt! This company is a fraud. I have seen the positive reviews here and they all look like complete fakes.

I purchased 2 sets of king size sheets and a package of pillowcases from Cozy Earth in January 2024. I did not use them until April 2024. I find the fabric quality lacking. I do not like the feel of them and they do not launder well. Extremely wrinkled coming right out of the dryer. When I called to return them I was told by a supervisor that I was out of the 100 night sleep window and could not return or even exchange them. It didn't matter that I didn't start using them until April putting me inside the 100 night sleep window. I spent well over $700 for 2 sets of sheets that I will never use. DO NOT PURCHASE sheets from this company. I was pleased with the sleep shirt and socks I purchased but due to the Customer Service folks not allowing a return on the sheets I will not purchase anything else from Cozy Earth.

I originally ordered from Cozy Earth and loved their bedding. Recently they changed their fabric and design. Their fabric used to feel like butter and very very soft. NOW they recently changed to a different fabric that is thinner and CHEAPER, and not even close to the softness, originally. Their king pillow case now is designed with a sham closing. Their customer service is also lacking. I called and emailed them numerous times without anyone calling me back per my request. I left several voice messages. Finally after two weeks, they called me back and are still not offering to help. I would not buy bedding from them.

Bought a complete bath bundle for $328 and apparently because it was in the made too much, they don’t stand behind the warranty and now I’m stuck with towels that have snags and pulls all throughout after being washed once. Complete waste of money. So disappointing.

Complete fraud of a company. I had a credit in my account for buying a bedding set. I thought I would apply the credit for a few things on sale. Sale price for items was under $140. My credit was $127. So, I would expect to pay $13. Nope. Once I input discount code to apply the credit, my cart changed the sale price items to full price. Who does this? I tried to cancel the order. Complete joke of a company. Avoid! They will steal from you with no ethics.

Misleading Discount Codes - I purchased a set of sheets from Cozy Earth and liked them. A couple months later I received a marketing postcard in the mail signed by Tyler H, the company’s CEO, offering me a 40% discount code with no stipulations. I got on the website and immediately was asked to give my email and phone number for an immediate $50 off any order in exchange for agreeing to receive marketing texts and emails. I signed up and then proceeded to try to order a set of king size bamboo sheets. The order would not process, it would not allow me both the $50 off and the 40% the CEO had promised me. A couple days later I Decided to call their customer service number to place my order. I was told by both an employee (and later a manager) that not only would they not allow me to ‘stack’ (ie. use both the 40% discount and the $50 off), but they would not order they would not honor even the pure 40% discount based on the stated price of the sheet set which was $351.20. They instead told me that the sheets are already 20% off and therefore I could only have another 20% off. They wanted approximately $270 for the sheet sets. Which in the end was very little discount. I believe this is disingenuous marketing, and bait & switch tactic. I will not order from this company again unless they make good on what they actually offered.