CPAP SpecialsReviews of cpapspecials.com

Reply from CPAP SpecialsSep 24, 2025

Thank you for sharing your feedback. We understand your concern regarding the wireless connectivity on the AirSense 11. The device has a built-in modem that automatically transmits therapy data to ResMed’s system for reporting and app use, but it does not record or transmit anything beyond usage and performance data. If you prefer, you can disable wireless/airplane mode directly on the device, or we can guide you through contacting ResMed to have the modem deactivated. Please feel free to reach out to our support team if you’d like help with this.

Reply from CPAP SpecialsJul 10, 2025

We’re glad you found a great price with us, and we’re truly sorry for the lack of order updates that left you feeling uneasy that’s not the experience we want for our customers. Good news: your shipment (tracking # 1ZH15C444203795804) is out for delivery today, July 10, between 3:15 P.M. - 5:15 P.M. A signature will be required upon delivery. We’ve also sent you a follow-up email with all these details. If there’s anything more we can do or if you have additional questions, please let us know.

Reply from CPAP SpecialsOct 23, 2024

Thank you for your feedback and for choosing to purchase your CPAP machine from us. We understand your frustration and apologize for any inconvenience you have experienced. As our machines are U.S. models, some features like wireless connectivity may not be available outside the U.S., including apps like MyAir. This information is provided on our website. However, we offer an alternative solution with the OSCAR software, which allows you to view and generate your CPAP reports from home using the SD card. Regarding returns, we do not have a physical location in Australia, so all returns and replacements must be processed through our U.S. facility, per our warranty terms. We apologize for any inconvenience this may have caused and remain committed to providing excellent customer service.

Reply from CPAP SpecialsOct 14, 2024

Hi Gary, We apologize for any inconvenience you've experienced with your order. We strive to provide excellent customer service and competitive pricing, including free worldwide shipping. Please note that customs procedures can vary significantly between countries, and unfortunately, we cannot control these factors. As your order is currently being held by customs, we recommend reaching out to them directly for specific information regarding the delay. We've ensured that all necessary documentation has been submitted to facilitate the shipment. While we offer free shipping, please note that it's the customer's responsibility to verify any customs fees and import duties. These are separate charges levied by your country's government. We do not collect these fees, and they are payable directly to the relevant authorities. We appreciate your understanding and hope to resolve this matter promptly.

Reply from CPAP SpecialsSep 24, 2024

Hi there! Delivery typically takes 3-5 business days after processing and dispatch. If you haven't received your order yet, please reply here with your order number or email us at [email protected]. We understand the importance of receiving your device for your health, so please let us know if you have any feedback on your order.