CrashPlanReviews of crashplan.com

Completely kicked me out as a user. Left me with nothing. Piece of junk company. Honestly the user interface and computer tracking was very confusing as to what backups where active. Every time I would install a new OS Crash plan could not understand the same hard drive file structure and would start over. Total waste of money.

I been using crash plan home edition, after that they force to migrate to Crashplan small business. * They increased the cost. * My system was not able to be backed up for 2 months: * They told me that I need to use 4 GB of ram in application to be able to complete 230 GB data. * Then that maintenance has to be performed on their side, maintenance was interrupted without my self doing anything. * After several days of troubleshooting, I decided to cancel the subscription. * They told me that no refund, and nothing to do, even I was paying for a service and that service was not working during two months. I don't recommend you to use CrashPlan small business

WARNING! This software auto updates (can not be turned off) and the new one does not work. There is absolutely NO phone technical support. When I called I was lied to the first time and told they left the office at 5:00pm (eventhough the website says till 7:00pm). Called back today and was told that everything technical has to be done through chat and emailed articles. The emails did not fix the problem. Been a customer for years and highly disappointed sense I was forced to change to a business plan that has an app that does not work. Don't lose your precious data trusting a company like this. Saying that I am disgusted with their customer service is an understatement!!

Not what it says on the tin. Sadly this product doesn't live up to the claims on the website. Although to be fair; the website doesn't give any promises on exactly "how long" it will take to process and upload your data, nor the type or size of the data they're claining can be backed up "unlimited". I started the trial about 2 hours ago and pointed it to a directory with about 1 million files in, 126 GB total. It hasn't even finished scanning the directory yet; it's at 19.3 GB scanned and hasn't uploaded a single byte. For perspective; Acronis, LiveDrive and DataShield all managed to scan the drive and start an upload within 10 minutes. Not suitable if a) you have many files that need uploading or b) you have more than say, 50GB that you want to protect. Not suitable for Virtual Machine backups, not suitable for business use really in my opinion. With these data transfer speeds I certainly wouldn't want to recommend it for file recovery - Heavens forbid if you actually had a data disaster on premises and had to recover a measly 120gb, it'd take you about six months! Sorry CrashPlan, I really wanted to like the product, but it needs some work.

I've been using Crashplan for Small Business for over two months to backup 1TB of data and it hasn't even managed half of it. Support have essentially said there's nothing they can do and that the speed is normal. If you have more than 100GB to back up look elsewhere.

A complete waste of time. I was with crash plan for just under two years as a fully paid member until they terminated it. Within this time It had not managed to complete a backup. I have now moved To backblaze and it has completed my backup with in a couple of months. There's not much more I can say, Please do the maths🤨

CrashPlan for Small Business isn't a stable reliable software. The problem is that it auto updates itself without asking. So when a new version has problems, you cannot do anything. Because even if you find an old version to roll back, it will auto update as soon as you run, and go to a broken version 6 again. I've had this problem since Dec, with support spending a month getting me to reinstall again and again until they gave up. Support manually put a flag so I could stay with the working v4. Then I was fine for a little until the flag wore off and now I have no backups again. Now I have to jump through the same hoops again because they need to follow their phone/email script. They don't even understand the app, as they refer to settings/buttons that don't exist. So it's definitely not ready for business use, not even home use I'd say given the instability and the lack of IT support a home user would have.

Jeg har haft Crashplan i 3 år, og har 5 TB uploaded. Crashplan lukkede deres Home produkt, og bad om at man opgraderede til Pro. Det resulterede I at jeg mistede alt min data - og deres support er uhyre langsomt.