Create NeonReviews of createneon.com

The sign stopped working after just a few days of use. Customer service for a repair/warranty claim has been essentially nonexistent. I chatted with online customer service, who instructed me to send a video of my inoperable sign to an email address of theirs. I did so on 6/14, with a follow-up on 6/20, and have not received any response. It's now 7/1, and I have still not heard back from CreateNeon. EDIT: 07/18/2023 Since this review, their customer service has reached out to me. They said that a CRM change caused some emails to be missed. CreateNeon has sent me a new product. Currently, everything seems OK, and I will change my review accordingly. Edits to follow if necessary.

Sign is perfect and they worked with us to fit our space and it turned out amazing. Sometimes contact was not great but they always responded quickly when you contact them.

The sign is great. It looks exactly like the proof. The only disappointment was having to rush at the last minute to get a battery for the remote after paying $500 for a sign.

I was super impressed with the service. They answered all of my questions pre order, sent me tracking info and answered my questions during shipping. There were a few minor issues that they were quick to resolve but because they are in China, not so quick for shipping. All in all, I’d use them again even knowing about the wait times for shipping. The sign itself looks great!!

It came fast quality looks good I didn’t get the color I ordered