Average
Based on 821 reviews
Credit Genie3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 475 reviews with 5 stars · Clear filters
Karen P.
Quick response and took care of problem
Reply from Credit GenieJan 23, 2025
We’re glad to hear your issue was resolved quickly! If you have any further questions or need additional assistance, don’t hesitate to reach out. We’re here to help! Credit Genie Support
Alg
The staff at Credit Genie were attentive and precise when handling my question and finding a solution for me.
Reply from Credit GenieJan 23, 2025
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. Providing professional, polite, and efficient assistance is always our priority. If you ever need further support, don’t hesitate to reach out!
Patricecollins
It's so nice to have personal customer service, especially one with such professionalism and politeness. I appreciate the kindness and the quick service!
Reply from Credit GenieJan 17, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. We strive to provide professional, polite, and efficient support. If you ever need assistance in the future, don’t hesitate to reach out! 😊 Credit Genie Support
Egor S.
The service suited me. I took a loan for a short time, I am satisfied with everything
Reply from Credit GenieDec 22, 2024
We're glad the service worked well for you, and you had a positive experience! Feel free to reach out if you have any questions or need assistance in the future. 😊 Credit Genie Support
Kathleen M.
I wish to appeal this ruling made today. I am requesting your assistance to appeal to reinstate my Credit Genie Account which was suspended disabled today. Please can you help me? Request: To receive help to reinstate my account - Respectfully said, on 12/12/24, I read when I tried to enter my credit genie app that my account has been permanently disabled. Please tell me: a) WHY this happened?, b) How I may fix it please? and how to avoid this happening in the future. Thank you. I am an excellent CREDIT GENIE CUSTOMER. I WAS UPSET ONE TIME TO LEARN MY PAYMENT WOULD NOT CLEAR FOR FIVE TO SIX DAYS WHEN I HAD PLENTY OF MONEY IN MY BANK ACCOUNT AND THERE WAS NO REASON I THOUGHT. I IMMEDIATELY APOLOGIZED. I WAS WARNED AND FORGIVEN YESTERDAY. BIT TODAY I WAS BANNED FOR LIFE. PLEASE. HELP ME. I wish to appeal this ruling made…credit genie. I said one single word accidentally "bullshit" once (in an email) - one time and I was warned yesterday. I apologized immed. but the next day I was banned HELP!
Reply from Credit GenieDec 13, 2024
Thank you for reaching out and providing additional context regarding your account status. We take all feedback seriously and appreciate your concern. We will thoroughly review your account and the circumstances surrounding its disablement. Once we have completed our review, we will contact you with an official decision regarding the potential reinstatement of your account. To help us locate your specific account, please submit a customer service form and include the email associated with your account. https://creditgenie.zendesk.com/hc/en-us/requests/new. Thank you for your patience as we work to resolve this matter. Credit Genie Support
Makeeyaw
The customer service is excellent, and quickly responded to my request. I reccommand this company to everyone.
Reply from Credit GenieOct 4, 2024
Thank you so much for your kind words! We're thrilled you had a positive experience with our customer service. Your recommendation means a lot to us, and we're here whenever you need assistance in the future! Credit Genie Support
Willie H.
They have been fair and worked well with me when I could only make partial payments on a recent advance. I feel comfortable using this app and don't worry about anything.
Reply from Credit GenieSep 23, 2024
Thank you for sharing your positive experience! We're glad you feel comfortable using the app and appreciate our flexibility with partial payments. If you ever need further assistance, don't hesitate to reach out! Credit Genie Support
Marqueta S.
My experience was an all-around great experience and the money I received helped a lot especially with personal bills. This company did great by providing me with the best service possible. I highly recommend!
Reply from Credit GenieSep 19, 2024
Thank you for your wonderful feedback! We’re thrilled to hear that the money was helpful and that you had a great experience with our service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out! Credit Genie Support
