Average
Based on 821 reviews
Credit Genie3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 257 reviews with 1 star · Clear filters
Latoya G.
The way I’m about to sue you muthafuckas for stealing money from me!
Reply from Credit GenieMar 13, 2026
We’re sorry to hear about your concern and take matters like this seriously. Please contact us at support.creditgenie.com so we can review your account and work with you directly to address the issue as quickly as possible. —Catherine, Credit Genie Support
customer
Wrong chargers
Reply from Credit GenieMar 13, 2026
We’re sorry for the concern about the charges on your account. Please contact us at support.creditgenie.com so we can review your account details and help resolve the issue as quickly as possible. —Catherine, Credit Genie Support
Anthony Montellanico J.
I recommend don't use this app
Reply from Credit GenieMar 13, 2026
We’re sorry for the frustration and understand how concerning bank fees and difficulty reaching support can be. That’s not the experience we want for our users. Please contact us at support.creditgenie.com so we can review your account and assist you. —Catherine, Credit Genie Support
Esther E.
They take double repayment one only one payment was due
Reply from Credit GenieMar 13, 2026
We’re sorry for the concern and understand how alarming a possible double repayment can be. Please contact us at support.creditgenie.com so we can review your account and help resolve this as quickly as possible. —Catherine, Credit Genie Support
Carol J.
I applied and paid for an instant cash advance. The money never came but credit genie says different. Customer service is nonexistent. No one gets back to you. There’s no phone number. I got scammed. It’s been almost 2 days and my bank never got the money but credit genie says I owe them money!
Reply from Credit GenieMar 13, 2026
We’re sorry for the frustration and understand your concern about the transfer and account status. That’s not the experience we want for our users. Please contact us at support.creditgenie.com so we can review the transfer and help resolve this as quickly as possible. —Catherine, Credit Genie Support
Thamar D.
I ask several times to cancel my subscription and actually manually did it myself and they are still taking money out of my account DO nOT SIGN UP
Reply from Credit GenieMar 10, 2026
We’re sorry for the frustration. Deleting the app or canceling may not stop charges if a bank is still connected—please disconnect it in “Settings” to end fees. Contact us at support.creditgenie.com so we can review your account and help resolve this. —Catherine, Credit Genie Support
Jeff P.
It would be 5 stars, buy they just recently, without saying anything, ended services here in Wisconsin. I've been using this app for over a year and all of a sudden gone. It has helped me so many times when I was tight on money. Now I can't use it and it sucks.
Reply from Credit GenieMar 9, 2026
We truly appreciate you using Credit Genie and sharing your experience. We’re sorry for the frustration caused by the recent service change in Wisconsin. If you have questions or need help with anything related to your account, please contact us at support.creditgenie.com. —Catherine, Credit Genie Support
Robin
Credit Genie does not respond. They claim they will respond within in 24 hrs for questions and concerns. I have contacted them at least 5 times regarding a double charge to my bank and sent them screenshots of my bank account prooving that a repayment was already made, but yet it still shows in the app that I owe them money. If I could give them a NEGATIVE 5 stars I would. DO NOT USE CREDIT GENIE!!!
Reply from Credit GenieMar 9, 2026
We’re very sorry for the frustration and understand how concerning a possible double charge can be. That’s not the experience we want for our users. Please contact us again at support.creditgenie.com so we can review your account and help resolve this. —Catherine, Credit Genie Support
