Crown & Paw Reviews | Read Customer Reviews of crownandpaw.com

Crown & Paw Reviews | Read Customer Reviews of crownandpaw.com

Crown & Paw reviews

Showing 922 reviews with 3 stars · Clear filters

Johnye B.
Oct 16, 2020
The filter isn’t working
The filter isn’t working on the website. I tried to narrow it down to female and 1 dog and canvas. It didn’t work. Once I found what I wanted the order worked fine.
Reply from Crown & PawOct 19, 2020
Thank you so much for your feedback, Johnye. We are sorry that the whole experience has not been pleasant to you. We truly appreciate the suggestion. Rest assured we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾
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LF
Oct 16, 2020
Premature review timing
The review really needs to be done after the product has been received. I have yet to see the end product other than the proof.
Reply from Crown & PawOct 16, 2020
Thank you so much for your feedback, LF! We are truly sorry for the misunderstanding on the review process. We do send review requests to our customers after an order is placed as we would like to know about your experience with the website and ordering process. After your order is delivered, another review request will be sent for the received product. We are sorry if this has caused you any inconvenience and we seek for your understanding regarding this matter. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾
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Afm
Oct 15, 2020
Mostly my fault I'm not happy with it
Mostly my fault I'm not happy with it. They asked if i wanted to edit it and i mistakenly clicked 'no' and there was no way of taking it back.
Reply from Crown & PawOct 19, 2020
Thank you so much for your feedback, Adolfo! We are so sorry to hear this. We understand why you have provided us with 3 stars. In the future, please know that you can immediately reach out to us through Live Chat, Direct Message or through email in cases like this and we'll be there to assist you. We have reached out to you through the email address associated with your order regarding this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
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Rhonda C.
Oct 14, 2020
Great Concept
This is a review strictly for the website & ordering process My constructive website criticism: There should be an option to show more examples on a single page. Scrolling through multiple pages with only 12 examples per page can become quite tedious. Perhaps offer the option to return more results on a single page, which reduces the image size. Once an image is uploaded, a sample of the print should be available. Also guidance on the best types of photos to upload (facing forward, image size/quality) Ordering process was relatively seamless. Perhaps 1 too many emails after an order has been placed?
Reply from Crown & PawOct 16, 2020
Hi Rhonda, thank you so much for your feedback. We are sorry that the whole experience has not been pleasant to you. We truly appreciate these suggestions that you have provided. These were very helpful and have been forwarded to the management. We will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾
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Dave
Oct 14, 2020
Excellent service, STOP SENDING EMAILS
Excellent service, very fast and beautiful canvas. For goodness sake, please stop sending me emails!! How many times am i going to need to unsubscribe?! Otherwise 5 out of 5
Reply from Crown & PawOct 16, 2020
Thank you so much for your feedback, Dave! We are so happy that you had a pleasant experience with us. We are glad you like the canvas. We are sorry to hear that you are still receiving marketing emails from us after unsubscribing. We have escalated this issue and this should be fixed very soon! Again, we are so sorry for the inconvenience. Thank you for choosing Crown and Paw!❤️👑🐾
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Jacqualine
Oct 13, 2020
Fast and fun but not accurate...
The whole process was very fast and easy. Getting adjustments was easy! I had 3 made. It was shipped out fast. My only issue was that the sample photo does not match what is sent. The wrap about 2 inches around the frame and my dogs nose is at the VERY EDGE. So it’s not centered... but overall very nice
Reply from Crown & PawOct 16, 2020
Hi, Jacqualine. Thank you so much for your feedback. We are truly sorry that you are disappointed with your purchase. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order with information about your purchase. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
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Arci D.
Oct 13, 2020
DAMAGED GOODS
DAMAGED GOODS: We received the item with the top right corner bent in. Overall the picture is cute!
Reply from Crown & PawOct 15, 2020
Hi Arci, your review is very concerning to us. We would appreciate it if you would send us your order details via DM or email and one of our customer experience executives will get in contact with you about the product that you have received.
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Ben
Oct 13, 2020
all good, except delivery time
ordering and support perfect, but the delivery to europe takes longer than expected (and announced). Therefore paintings might be to late for the birthday... Not c&p's fault, I know, but could have been communicated on the webpage, if a known issue.
Reply from Crown & PawOct 16, 2020
Thank you so much for your feedback, Ben. We are extremely sorry that you have not received your order yet. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
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