Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 23 reviews with 4 stars · Clear filters
Troy W.
The booking process was great, but I was told I had a 24 hour hold and then got an email saying I had to book right now, or possibly lose the booking. As I did not get the email until the next day, I could have lost the reservation, but fortunately it was still available when I called the next morning. One more thing, I did not save a dime using this service. it was the same cost going direct to Carnival.
BARBARA R.
Competitive deal and good attention to detail. Calls were returned and questions answered.
STEPHEN T.
Cruise.com was very easy to use. All the documentation, etc. was sent in a timely manner - and there was no hassle using the company's $50 on board credit. Unfortunately, the cruise itself was disappointing. I've been on Celebrity at least five times and thoroughly enjoyed my earlier experiences. But I've always been on a Solstice class ship. This time around I was on the Constellation. Big disappointment. Service was awful; food was mediocre; a real step down from the larger ships. I think it would be great if Cruise.com reps would point out the difference between the ships. I think it would help folks better pick the cruise that is right for them.
JOHN O.
Only problem I had was during peak call volumes, the call would disconnect. Also, getting the same agent that made the original reservation required leaving a message for him. He then would call back. Otherwise, good experience. Prices about the same as the cruise line but cruise.com gave more on board credit so it was worth it.
Anita S.
Our agent did a great job of arranging everything. However, the people doing the hotel reservations were very slow. Also, you might check out other hotels as this one (Marriott) was very expensive and nothing special. Had to wait quite a long time for shuttle to hotel. Air arrangements were good as were the cruise. All in all - a good trip.
Jennifer K.
Clifford was very helpful in booking my cruise, once we got disconnected but he called right back. Also he promised a certain rate but then ended up accidentally booking it incorrectly he called and offered an onboard cruise credit to make up for it. But the only thing was that he said we would get a $25 credit for each of us going on the boat and he only credited us $25 instead of $50. He was helpful in getting transfer from airport to boat.
Reply from Cruise.comMar 23, 2015
Thanks for sharing your concerns with us. We checked with our agent, Clifford. You received a $25.00 on board credit per cabin because he accidentally charged $1377.50 rather than $1357.50 because he forgot to put in the $10.00 discount per person as originally promised. He apologized for the mistake and advised that we would compensate you for the $20 error by placing an extra $25.00 on board credit total (not per person) in addition to the $25.00 on board credit from the cruise line for a total of $50.00 in on board credits. We checked the invoice and you did receive the $50.00 as promised. We hope this clarifies the situation for you, and we apologize if there was any confusion in his explanation to you.
TIMOTHY S.
The price for this cruise was reasonable and the booking process was smooth except that we were told the dining option we wanted was not available. Would have thought that traditional seating would be available 7mos out.
Company Name Diahan Scientific NA I.
The service of Cruise.com is very good with great offers.
