Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 139 reviews with 5 stars · Clear filters
Don S.
In looking over this site PLEASE, know the difference between CRUISES.COM and CRUISE.com. Cruise.com gave us a great deal, and we appreciate the efforts of Valora, a great sales person. She went out of her way to make sure we had a great price and great service. I have a STRONG feeling that many people who have complained here are talking about CRUISES.COM and NOT Cruise.com. We have nothing but praises for Cruise.com
Vanessa F.
I book all my cruises through Cruise.com. They have always been the best price. They have always honored all the promotions they have offered me and they are great about adjusting the price when it goes lower. I have booked at least 10 cruises through them. Cruise.com is my go to.
Shawn W.
I booked a cruise with Cruise.com and found it incredibly easy... the experience was great and my parents, who went on the cruise, absolutely loved the trip. From booking to boarding and back, the Cruise.com staff was super helpful and knowledgable. I'm definitely considering booking another cruise for myself in 2020.
Jan H.
Outstanding customer service!!!! Aubrey went above and beyond my expectations. Thank you, thank you, thank you for getting our cabin straightened out with RC!!!!! You rock!!!! Will definitely be using cruise.com again for my travel needs. Ten stars to you!!! "🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Ramin D.
Thanks to cruise.com i and my wife did western Mediterranean cruise with MSC Bellisima from Marseille, 7-14 september 2019, we enjoyed it and cruise.com made beautiful memories for us, there are some cruise websites even our country Iran is not selectable. I am sorry for this type of conception, Thank you again cruise.com!
yonathan van G.
Booked my first cruise about 1,5 years ago. I am an European customer an and had a Suite with Costa Cruise, rates are great compare to Europe, saved about 500USD Per Person. Right now i am in an booking process for a MSC cruise. Booked a Yacht Club deluxe suite. Booking process is easy and friendly. Just received an e-mail... “ MSC will not allow any international guests booked through U.S. agencies to pre-register for their cruise on line“ and ik the same e-mail “ Registration must be completed at least 24 hours prior to your sail date“. That’s strange... but we will see.
Tom J.
Booked a Panama Canal cruise and we had a great time. upon our return I discovered that I did not receive my shipboard credit. I phoned on May 8th 2019 and i spoke to Eddie. After a brief chat Eddie agreed that i never received my credit and he stated that i would receive a check in 6 to 8 weeks. I received my check in 5 weeks.
Charlene Heinzeroth M.
The WORST EXPERIENCE EVER!! I will NEVER use this company to book a cruise EVER again!!! There were things she had told me that were not included on my invoice!! We also were supposedly with a group and didn’t get the group rate but paid double!! I have called and left detailed massages my phone number, name, reason I’m calling and the cruise specialist if you want to call her that can not seem to return a call!! I have emailed many times and the only response I got if I got one was a invoice sent to me!! KIM has made this experience awful!!! There are also other in the group that has problems with her! This is supposed to be a pleasant experience and an exciting time!! At one point I was on the phone 1 hour and 25 minutes with still no resolution!! Still no resolution to this day!! NEVER again!! Vacationstogo.com they were absolutely AMAZING the last cruise I booked!! I will definitely refer them!! NO ONE should ever have to go through this MESS to go on a vacation!!
