Crypto Loko CasinoReviews of cryptoloko.com

Terrible customer service 5 day payouts and can’t even delete my account

Playing, won some money, want to cash out, now they say: The Welcome Free Chip is subject to country restrictions, and unfortunately, you are playing from a region where you cannot cash out a withdrawal with this promotion. This makes no sense, in that case they should tell it before.

If you win a tournament without a deposit they take the winnings and consider it a bonus. Don't waste ur time with them. Any way they can find not to pay u they won't. They approved the winnings then when u go to withdraw the manager denies it and takes the winnings

What happened to this casino? They tell me that my Coindraw withdrawal (which is advertised as super fast payouts) is going to take 3-7 calander days just to get reviewed then up to 5 business days for a payment. This casino has not done 1 thing to improve payouts accept to LIE and deceive customers. The crazy thing is i got a $20 monthly bonus from my VIP insurance where it says i get up to $2000 super fast payouts at this level. This practice of slow-playing payouts is the biggest slap in the face. I hope to God this all backfires and this casino goes bankrupt or gets shut down. They claim to be a “Crypto Casino” but can’t do a payout under a day. Pathetic absolutely pathetic. I have ZERO respect for this company and wish nothing but the WORST going forward. So disrespectful. Oh and try to email for help or inquiries….nope, they’re just so busy not processing withdrawals that they can’t even reply for atleast 72 hours. Forget that they don’t respond at all!!! I truly truly have nothing but disgust for this casino.

When both my husband and I started playing last year they were great! Then completely went downhill fast with the payouts! On 1/13/24, my husband received a $300 20xplaythrough with a $500 max withdrawal. Coupon was a freebie because he plays a lot without any additional deposits. And no expiration date. They stated it was not meant for him, although it was in his messages, on his account with his name. Then they said it was expired. And then they offered him $12 with a $50 max cash out and 60x playthrough! On 1/15/24 I attempted to withdraw my winnings from my account, I was denied 6 times. For $60.00 I received 15.25 from free spins with a 40x playthrough $60.00 max. I completed playthrough had a real balance of $79.48 with $0 playthrough and received notification that playthrough was completed. And was rudely disconnected from chat by a Ronald when requesting a supervisor because he stated my withdrawal requests would continue to be denied because I had to wager an additional $683.00. I told him I completed my playthrough and he said his finance team added additional and disconnected while I was typing and it kept saying BYE**. How rude and completely unprofessional!! ATP I suggest yabby or bonus blitz for instant payouts or Lady Luck for 1 day pay outs because cryptoloko has become a scam!!

***UPDATED: they got back to me but their marketing is still shady because it basically shoves this crap down your throat when it actually does violate the terms to engage with jf. Still a bait and switch of sorts. Shouldn’t bombard people with free chips that the system allows to be played and then deny customers if they win on them. It’s all a trap to get page hits. They take a weird sense of pleasure in luring people in and then denying them their winnings it seems. Also, it took a negative review on here to finally get their attention after about a half dozen unanswered emails over the period of about ten days. This is what a real, respectable casino would do in this situation: 1. Fix the error that allows for consecutive free chips to be played (there is currently an active functioning block on redeeming free spins but not free chips which is how this whole thing got messed up in the first place). 2. In the case of someone winning on a free chip such as this, instead of REMOVING their balance, simply REQUEST A DEPOSIT to be played before the withdrawal is to be made. (THIS. IS. WHAT. EVERY. HONEST. * & * REPUTABLE. ONLINE. CASINO. DOES.) 3. Not wait until they get a bad review to respond to their customer. My review stands. This place is shady AF. **************** Yeah they lure you in with all these promos and then you win off one and they screw you over and then don’t respond to any emails. I won $100 off a $69 chip that they practically shoved down my throat…and then my withdrawal was denied and money taken. I’m assuming it’s because I used a free chip they sent me after the one they had sent me two weeks prior…in which case the coupon should have been denied upon redemption, as they have been before…it seems deliberately confusing and an easy way to trap people. Which is shady AF. And their “24/7 support” is non-existent; it’s the digital equivalent of “the subscriber you’re trying to reach has a voicemail that has not been set up yet.” They didn’t even tell me when they denied my withdrawal. Don’t fall for the cute & witty copy in their emails it’s all a lie.

Username : ix5kpywrqm JAN.10 Manager Withdrawal approved Requested 2024-01-10 09:41 am $-100.06 JAN.10 Manager Withdrawal requested $-100.06 JAN.10 Bitcoin Withdrawal denied Requested 2024-01-09 01:32 pm $100 i request withdrawwal ....the manager denied and after that he took my money.... Can someone help me ?

Customer service has no live chat. The only option is to email them and I’ve never got a response. I traded in my points for a cash bonus and never received the money in my account. Don’t waste your money on this site. Horrible customer support and I’ve read a lot of bad reviews about them scamming people and having the same issues I’m having.