CSC ServiceWorksReviews of cscsw.com

Reply from CSC ServiceWorksNov 26, 2024

Hello Shirley, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns and improving your experience with us. Please email [email protected] and include the full property address where the machines are located, the malfunctioning machines' ID numbers, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I also will review your refund inquiries. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Reply from CSC ServiceWorksNov 26, 2024

Hello Claudia, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. We are truly sorry we fell short of your expectations. We encourage residents to reach out to their property if there is concern with the current prices of the machines. The property can contact their designated CSC sales representative and discuss prices. Regards, CSC ServiceWorks

Reply from CSC ServiceWorksAug 15, 2024

Hello, Thank you for contacting us, Jay. We understand that you've had a negative experience, and we sincerely apologize for any inconvenience this may have caused you. Below are refund resources for funds lost in a machine (washers/dryers/air pumps): Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time. The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.  If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.  If funds are lost in one machine, you may use the online form within two business days. If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.  For additional help and resources, please visit our website's Help Section – CSC ServiceWorks (cscsw.com).  If you have clothes you believe were ruined by our equipment, you can call our customer support line, request to speak with damage claims, and submit an inquiry for a refund. We hope this information helps. Regards, CSC ServiceWorks

Reply from CSC ServiceWorksAug 15, 2024

Hello Parker, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Reply from CSC ServiceWorksAug 15, 2024

Hello, Thank you for reaching out to us, Tomas. We understand that you've had a negative experience, and we sincerely apologize for any inconvenience this may have caused you. If you have a laundry card that becomes defective, we encourage you to wipe the card with rubbing alcohol. If this does not resolve the issue, you can mail your laundry card to our main office for a refund. Below is the information you will need to provide in the envelope that you mail to 1204 W Bethel Rd Suite 160 Coppell, Texas 75019: First and Last Name Property Address Personal Address Estimated Balance On Card Refund Type: New Laundry Card or Check Phone Number Email Address We advise using tracked envelopes or other priority shipping to ensure that your card(s) arrive at our facility. Once our cards department receives your card and verifies the balances, an agent will approve a refund for the amount remaining on the card(s). Below are refund resources for funds lost in a machine: Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time. The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.  If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.  If funds are lost in one machine, you may use the online form within two business days. If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.  For additional help and resources, please visit our website's Help Section – CSC ServiceWorks (cscsw.com).  We hope this information helps. Regards, CSC ServiceWorks