Reply from CUDDLYMar 26, 2025
Hi, Val.
Thanks so much for the review, we take all feedback very seriously. I've gone ahead and removed you from all of our mailing lists.
We highly respect your inbox, as such we've provided an easy way for you to control your email subscriptions from your donor profile, you can also click the "unsubscribe" link at the bottom of any of our emails. Additionally, our friendly support team is always ready to help you at [email protected].
As far as Wishlist Items go,
We hear you and we take your feedback seriously.
CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers these organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization.
In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page.
Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners.
We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business.
CUDDLY is striving to improve our pricing where we can and would love to know any specific items you see that you feel could be priced more effectively. We would love to see any items you feel are too expensive and any alternative pricing you find elsewhere!
I will send this information to my management team for evaluation and we can look into changing these items!
Please let me know if you have any further questions and I will be happy to answer.
We sincerely appreciate your support!
