Average
Based on 448 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.
CURLSMITH (curlsmith.com) has 448 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 106 reviews with 1 star · Clear filters
Rachel W.
I bought six products and need to return three. I have emailed over the last three days and sent DM’s via IG as well as left comments on posts where they had responded to others but not me. I’m livid. Screw this company.
Abby Lewis H.
I love the products but customer service is ABSOLUTELY HORRIBLE! I placed an order the Detox Kit. I didn't get the free massager. I have emailed TWICE and sent numerous direct messages and even commented on numerous post on Facebook and Instagram with no return answers. It this point I will NEVER order online again. I'm sure this won't go anywhere either but I am desperate. Get a DANG PHONE NUMBER and hire customer service reps
wenke
I would love to review the products but 20 days after I ordered and paid I still have not received a package. Further inquiries with dpd show that the currier hasn't even gotten a package yet, but still customer service insists that it'll be delivered within the next days. I asked repeatedly for more information but messages are one liners with the same faulty link over and over again My last message withdrawing from the contract was ignored. Update: I was reembursed in the end.
ErinM
I placed an order for Curlsmith at the end of March 2021. I have not received it as of May 27th and I have been emailing the company and even posting on their Instagram posts with NO RESPONSE. Curlsmith appears to scam people out of their money. I wish I had seen these reviews before ordering from this sham of a company. I live in Canada and with exchange rate I am out extra money due to exchange rate and this company cannot reply to any of my communications? They post of SM, but ignore my comments asking for my order or an update? I would say buy something else, because it looks like they steal your money and you end up with absolutely no product. SCAM
Reply from CURLSMITHMay 27, 2021
Dear Erin. I'm sorry you appear to have had a bad experience. However, I've just looked into your records and your parcel has been with the Canadian postal service since 9th April. They tried to deliver that day and you were out. They left a card saying it was at the pick up point to either collect or ask for a re-direct. They also sent an update on 1st May saying it was still there. When you emailed on 8th May, we responded on 10th informing you of this and then again when you emailed on 26th, we responded on the same day. So it appears you are not getting our emails back, they must be in your spam/junk folder. So please contact the Canadian postal service who have your parcel and have had it since 9th April. We'd appreciate it if you amend this review when you collect your parcel as Curlsmith is a highly ethical and responsible company. This site is not an official Curlsmith review site, so was not monitored and it's unfortunate a few people have decided to post bad reviews when we have thousands of very happy customers. I sincerely hope you enjoy your products when you arrange a re-direct with the post office or collect from them. We are happy to give any further advice via our Instagram channel or [email protected]. Best Regards Jenny
DW
Like most customers on here I purchased CurlSmith products, based on their mostly '5 star' reviews on their own website. Same issues with delivery and tracking, no sign of them after 12 days. Emailed for a refund and all of a sudden the morning after they were despatched with absolutely not contact from the company. The products arrived 3 days later and I firmly believed they'd be worth the wait?? It's a very clever scam this website. The product is put in fancy packaging and your brain is saying, 'this must be great'. NO it is not. I have never in my 46 years of managing my own long curly thick hair used anything so harsh in my entire life!! It's so bad its frightening, when after a couple of uses of all these products, Curl Defining Styling Soufflé,Hold Me Softly Style Balm,Moisture Memory Reactivator and Curl Quenching Conditioning Wash. YOUR HAIR is left like STRAW and if someone poured a bottle of DYE BLEACH all over it!!! I've had to resort to using pure coconut oil for the past week or so to try and get my hair back to some kind of reasonable condition. I contacted their customer services to request a return and refund. Of course they used the so called 15 day money back guarantee... and would not hear of any kind of mediation. Maybe I should report them to Trading Standards and find out exactly what is in the products, that causes immediate damage to your hair. If they were so positive about the products, they'd be alarmed with negative feedback, but obviously using the website to hide this. Funnily, I was never asked to leave a review at anytime directly with CurlSmith???? I've contacted my credit card company and there is a dispute now underway to retrieve my monies. Stupidly I should have gone on Trustpilot before buying from them. I always use Luster's Pink it's designed for Afro hair at a fraction of the cost of this rubbish and is really good! Why I thought I'd treat myself to CurlSmith products I really do not know. By the way Curlsmith, thanks for requesting more information regarding my review!! I sent a number of emails back and forth to 'Lucy', who made it very clear the company wanted nothing to do with any fundamental issues I had with £96 worth of hair products!! According to 'Lucy' she could give me advice on more suitable products??? So the ones I ordered for ALL CURLY HAIR TYPES ON YOUR WEBSITE ARE WRONG BY YOUR OWN ADMISSION. Curlsmith had every chance to resolve this and refused point blank! Thank you for your comprehensive reply regarding your products, again you advertise the ones I purchased 'SUITABLE FOR ALL HAIR TYPES'. Why would should I need to spend hours trawling through your website for advice when it's clearly provided in the product description? I took CURLSMITH at their word. Why would I doubt such WONDERFUL PRODUCTS endorsed by yourselves. If you were that confident in them you would not have a 15 DAY deadline for returns-seems totally unnecessary? The order was not despatched for 12 days after placing the order. I can prove with email evidence I had not received the order by this time. Again, I received email notification it had been despatched after my email requesting its whereabouts. You do not track and trace them with Royal Mail, so have no idea when they were delivered. Taking into consideration the packaging only shows the New York Curlsmith office distributor and address details.
Reply from CURLSMITHJun 2, 2021
Hello DW Sorry that you have had a bad experience as this really is not the norm as we have thousands upon thousands of customers with positive experience both in terms of service and the products and results. Firstly on the shipments, I can't comment specifically without the details matched back to our orders, but they are usually despatched within 24 working hours from the fulfilment centres in US, UK and EU. In the UK and EU recently we have had a couple of items that have sold out, so apologies if you were caught up in that. In terms of the product performance, as I said, usually you should have fantastic results. However, as I'm sure you know, Curly hair has so many facets that one size does not fit all. That is why at Curlsmith we try and help customers understand more about their hair. Check out the Curlsmith Academy pages and Blog posts with lots of useful info about curl types, porosity levels etc as these are things that will have a big effect on what products will work best for you. From what you state, you went with 3 different styling products, the souffle is a medium hold, the balm, a very lightweight styler that is also great for using as a leave in moisturiser, the reactivator is also a light hold for refreshing your curls, and co-wash which is a conditioning wash (this should be periodically interspersed with the Wash & Scrub detox shampoo to ensure an occasional deep cleanse as you may be suffering from build up). If you were looking for moisturizing and softening products, then a deep conditioner would be much better suited for you, like the Double Cream Deep Quencher or the Hydro Creme Soothing Mask. You may also need protein if you hair is very porous - again on our site are tips on how you can look out for that and test your hair. Our site is not perfect, which is why we're giving it an update in the next couple of months, but the quiz is there now as an aid and also contacting us at [email protected] is the best way to get advice on the best products for your specific hair type and needs. Please do get back in touch and we will be happy to give you a recommendation which you would be free to return if they still do not suit you. Or my advice is to just try one product at a time and many of them come in a handy 2oz size. Best Regards Jenny
Mrs B.
Buy elsewhere unless you're prepared to wait over a month for delivery.
Pam L.
If possible I would had given no stars but want to warn potential users. I had an allergic reaction to these products and there is no customer service number to call! I'm suffering with chemical burns and lesions and wouldn't want anyone else to go through this.
Clarisse Stelita de R.
if you don't live in the USA, never buy curlsmith. I live in Canada, bought it a month ago and still haven't received my tracking number. the customer service is terrible and they do not give you feedback. just a waste of time and money.
