CustomgenieReviews of customgenie.com

Reply from CustomgenieApr 2, 2026

Hey Erica, we sincerely apologize for the mix-up with your order and for not responding to your concerns. We're going to make this right for you. We're looking into this right now. Our team will contact you directly to get this sorted and get you what you need. We appreciate you sharing this with us.

Reply from CustomgenieApr 2, 2026

Hi, we sincerely apologize for the sizing mismatch on your order. We're going to make this right for you. We're investigating this immediately. Our team will reach out to you directly to fix this and get you what you ordered. We appreciate you bringing this to our attention.

Reply from CustomgenieApr 3, 2026

Thank you for your feedback. I’m sorry for the frustration you experienced with your order. The confusion around the ASI integration and receiving the incorrect color is not the experience we want for our customers. I’m glad our team was able to connect with you, resolve the issue, and provide a credit toward your future order. We also took your feedback seriously and are reviewing both our ordering process and internal communication to prevent this from happening again. We appreciate the opportunity to make this right and hope to deliver a much smoother experience on your next order. If there is anything else you need, feel free to reach out directly.

Reply from CustomgenieApr 2, 2026

Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you. We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need. We appreciate you sharing this with us.

Reply from CustomgenieApr 2, 2026

Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you. We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need. We appreciate you sharing your feedback with us.

Reply from CustomgenieApr 2, 2026

Hi Janel, we sincerely apologize for the inconvenience caused. We understand how important your timeline, proofs, and company history are to you. We're committed to resolving this and understanding your concerns in detail. We're investigating this. Our team will reach out to you directly to get this sorted and make things right for you. We appreciate you sharing your feedback with us.

Reply from CustomgenieApr 2, 2026

Hi Robert, we sincerely apologize for the alignment issues with your decals. We understand your frustration after multiple remake requests and inconsistent quality across your order. We're investigating this immediately. Our team will reach out to you directly to resolve this and ensure we get this right for you this time. We appreciate you sharing your feedback with us.

Reply from CustomgenieApr 2, 2026

Hi, we sincerely apologize for the poor print quality on your domed stickers. We're committed to making your experience better. We're looking into this immediately. Our team will reach out to you directly to resolve this. We appreciate you sharing your feedback with us.